Requires a minimum four years hospitality management experience. Four year degree strongly preferred.
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
Ability to read and speak the English language and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
Ability to manage and direct a staff to perform daily job tasks.
Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines. Well-developed planning and organizational skills. Strong leadership skills to oversee multiple properties.
Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software.
ENVIRONMENTAL JOB REQUIREMENTS
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The employee is frequently required to travel within the local community. Infrequent travel from one city to another is required which may necessitate air travel.
While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions. The employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
The noise level in the work environment is usually moderate.
POSITION PURPOSE AND SUMMARY
Directs and manages the property operations of multiple properties to assure optimum performance and continual improvement in the Key Performance Indicators (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right, Stop the Leaks and SafeWATCH). Oversees, directs and manages Hotel Manager for each property to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.
MAJOR / KEY JOB DUTIES
Demonstrates and promotes 100% commitment to providing the best possible experience for our guests and employees.
Manages the property to maximize revenues and flow through to GOP to meet or exceed budgeted EBITDA of each hotel.
Responsible for the formulation of each property's Annual Budget, Forecasts and Capital Expenditure Improvement proposal.
Responsible for the management of labor standards and property level expenses to achieve maximum flow through to the bottom line for each hotel.
Final responsibility for oversight of all financial activities at each property to include reconciliation of all financial accounts.
Ensures that the collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks at each hotel are completed in a timely manner.
Responsible to plan, manage and oversee sales activities of the property(s) to meet revenue objectives. Works with RDFS and RDO to plan sales activities, set goals and compile reports to produce and track sales at each property. Coordinates and implements sales and marketing activities for the respective property(s).
Provides input for the development of sales and advertising strategies for the hotels.
Promotes 100% guest satisfaction throughout property. Instills the 100% guest satisfaction objective to Hotel Manager. Ensures that property management fosters the 100% guest satisfaction philosophy to all associates throughout the hotel.
Receives and resolves escalated guest related issues in a manner consistent with the company's goals and objectives.
Assist the Hotel Manager to promote retention programs and turnover reduction strategies.
Conducts coaching/counseling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations.
Directly manages the hotel operations on a daily basis; supervises line employees as well as all Management; is responsible for the overall direction, coordination, and evaluation of multiple properties.
Work to build solid client relationships in the District and with Managers and staff at each assigned hotel.
Upholds and Enforces ESH standards and policy compliance at the hotel level.
Ensures weekly sales calls are achieved by each hotel
Identifies and seeks out potential business in local market. Maintains relationships with local companies and key people to increase ESH visibility within the local market.
Ensures that Medallia scores are within company standards for each hotel. Ensures that all negative surveys are responded to in a timely manner and all issues have been properly closed in the database.
Actively reviews and monitors the Social Media websites to ensure timely and appropriate responses to postings.
Ensures that the Guest Service database is properly maintained for each hotel and that all complaints are being handled in an effective and timely manner. Ensures that the properties are in compliance with organization's policies and applicable laws. Provides management support to the Hotel Manager in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Extended Stay America