District Manager-203700

Extended Stay America Austin , TX 78719

Posted 1 week ago


Requires a minimum four years hospitality management experience. Four year degree strongly preferred.


Ability to read and speak the English language and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

Ability to manage and direct a staff to perform daily job tasks.

Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines. Well-developed planning and organizational skills. Strong leadership skills to oversee multiple properties.

Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software.


While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The employee is frequently required to travel within the local community. Infrequent travel from one city to another is required which may necessitate air travel.

While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions. The employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.

The noise level in the work environment is usually moderate.


Directs and manages the property operations of multiple properties to assure optimum performance and continual improvement in the Key Performance Indicators (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right, Stop the Leaks and SafeWATCH). Oversees, directs and manages Hotel Manager for each property to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.


Demonstrates and promotes 100% commitment to providing the best possible experience for our guests and employees.

Manages the property to maximize revenues and flow through to GOP to meet or exceed budgeted EBITDA of each hotel.

Responsible for the formulation of each property's Annual Budget, Forecasts and Capital Expenditure Improvement proposal.

Responsible for the management of labor standards and property level expenses to achieve maximum flow through to the bottom line for each hotel.

Final responsibility for oversight of all financial activities at each property to include reconciliation of all financial accounts.

Ensures that the collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks at each hotel are completed in a timely manner.

Responsible to plan, manage and oversee sales activities of the property(s) to meet revenue objectives. Works with RDFS and RDO to plan sales activities, set goals and compile reports to produce and track sales at each property. Coordinates and implements sales and marketing activities for the respective property(s).

Provides input for the development of sales and advertising strategies for the hotels.

Promotes 100% guest satisfaction throughout property. Instills the 100% guest satisfaction objective to Hotel Manager. Ensures that property management fosters the 100% guest satisfaction philosophy to all associates throughout the hotel.

Receives and resolves escalated guest related issues in a manner consistent with the company's goals and objectives.

Assist the Hotel Manager to promote retention programs and turnover reduction strategies.

Conducts coaching/counseling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations.

Directly manages the hotel operations on a daily basis; supervises line employees as well as all Management; is responsible for the overall direction, coordination, and evaluation of multiple properties.

Work to build solid client relationships in the District and with Managers and staff at each assigned hotel.

Upholds and Enforces ESH standards and policy compliance at the hotel level.


Ensures weekly sales calls are achieved by each hotel

Identifies and seeks out potential business in local market. Maintains relationships with local companies and key people to increase ESH visibility within the local market.

Ensures that Medallia scores are within company standards for each hotel. Ensures that all negative surveys are responded to in a timely manner and all issues have been properly closed in the database.

Actively reviews and monitors the Social Media websites to ensure timely and appropriate responses to postings.

Ensures that the Guest Service database is properly maintained for each hotel and that all complaints are being handled in an effective and timely manner. Ensures that the properties are in compliance with organization's policies and applicable laws. Provides management support to the Hotel Manager in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
District Manager

Public Storage

Posted 5 days ago

VIEW JOBS 3/25/2020 12:00:00 AM 2020-06-23T00:00 Job Description Company Description $90,000 in Your First Year! Stock Award upon Hire and Participation in Company Annual Stock Program! We Promote From Within Our Organization. Your Opportunity to Grow is in Your Hands! As a District Manager, you're passionate about operational excellence, providing remarkable customer experiences and driving sales! You take pride in developing and leading an effective team; motivating them to achieve desired goals. Your leadership qualities give you the edge in successfully managing a portfolio of multi-unit locations and executing company strategies without compromising on customer experiences. If this is you, you are the leader we're looking for! We are Public Storage, established in 1972; today we have thousands of locations nationwide and recognized as the leader in the self-storage industry! Job Description Lead, Manage and Develop People, Brand Ambassador & Operational Excellence Lead an Engaged Team: * Recruit, motivate and retain a dedicated team of customer facing customer front line employees * Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards. * Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention. * Conduct monthly property audits and ensure operational standards and safety compliance are met. Deliver Outstanding Customer Service: * ?????Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management * Address customer inquiries and concerns promptly in a professional manner Grow and Maintain a Robust Business * ??????Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district. * Communicate effectively with customers, colleagues and team-members * BENEFITS: * $110,000 annual total compensation award opportunity including base, bonus (paid quarterly), restricted stock units and stock dividends. * $20,000 potential performance-based bonus in your second year * Participation in company stock program that includes dividends paid quarterly * Internal promotional and career opportunities throughout the United States * Extensive training and coaching plans - we want you to succeed! * Comprehensive group healthcare programs * 401(k) with generous employer match * Paid time off * Monday thru Friday work schedule. Qualifications * Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry * Proven track record of top tier performance * Experience managing operational audits and payroll budgets * Exceptional communication and time management skills * Proficient in MS Office (Excel, Word, PowerPoint and Outlook) * Passion for sales and customer service excellence * Bachelor's Degree preferred * Weekend availability by telephone * 5 work Saturday's per year required during peak season Additional Information All your information will be kept confidential according to EEO guidelines. Privacy Policy Req ID:743999710128799 Application Instructions Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you! Public Storage Austin TX

District Manager-203700

Extended Stay America