District Manager, Petsense

Overall Job Summary

This position is responsible for direction and oversight of all operational and financial aspects of a district of 10-15 stores.

Essential Duties and Responsibilities (Min 5%)

• Drive Sales and Profits:

• Challenging Store Teams to drive top line sales, margin, and deliver district metrics.

• Partner with SSC and Store Managers to develop solutions for business related issues and opportunities.

• Verify the execution of merchandising initiatives.

• Ensure effective expense control, labor spend, and Profit/Loss management.

• Protect company assets and help stores reduce shrink by adhering to loss prevention standards.

• Build the team:

• Recruit and hire Store Managers.

• Support store level hiring/staffing decisions and retention.

• Verify and participate in training, development, and coaching.

• Build and maintain an effective succession plan for the district.

• Write and deliver Store Manager performance reviews and counseling. Also provide input on performance reviews for store Team Members.

• Maintain a safe and productive work environment.

• Lead execution of company standards:

• Evaluate and grade store presentation standards and processes.

• Protect the brand-identify building maintenance issues, both structural and aesthetic including safety concerns.

• Ensure compliance to inventory management and freight movement processes.

• Validate pricing accuracy, conveyance, and promotional activities.

• Verify Loss Prevention and procedural audit compliance.

• Support continuous improvement activities throughout the organization.

• Goal setting and promoting customer loyalty:

• Welcome your customers to Petsense immediately upon entry

• Ask who they are shopping for today to start a conversation about their pet.

• Get to know the pet and uncover the customers' needs.

• Offer suggestions and recommend products and/or services.

• Handle and resolve customer complaints/issue, assure customer leaves store having had a positive shopping experience.

• Analyze reporting to identify and overcome customer satisfaction opportunities.

• Observe and coach customer engagement.

• Grooming/Services/Adoptions/Community Engagement

• Responsible for grooming salon staffing in partnership with SM and RMS

• Safety and sanitation in groom salons according to company standards

• Ensure all stores have adoption partners and hold adoption events on a regular basis

• Support all company programs to grow sales and create loyalty through services; grooming, training, adoptions

Required Qualifications

Experience: Minimum of 5 years retail leadership experience required. Multi-unit retail store management experience preferred.

Education: High school diploma or the equivalent. Bachelor's degree in business related field preferred.

Preferred knowledge, skills or abilities

• Pet Food, Pet products, and/or Live animal knowledge preferred.

• Profit/Loss, scheduling, shrink control, and payroll management, staffing, hiring, supervision, and counseling experience preferred.

• Proficiency in Microsoft Windows, Excel, and Office products.

• Work varied hours, days, night and weekends as business dictates.

• Must have a valid driver's license.

Working Conditions

• Travel required 90%
• Hybrid / Flexible working conditions

Physical Requirements

• Sitting

• Standing (not walking)

• Walking

• Kneeling/Stooping/Bending

• Driving a vehicle

• Reaching overhead

• Lifting 50+ pounds

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.