District Manager, Licensee Operations

District Manager, Licensee Operations

Locations Preferences (alphabetical order): Chicago, Cincinnati, Cleveland, Columbus, Detroit, Indianapolis, Milwaukee, Mid-Atlantic Region

The District Manager, Licensee Operations is responsible for supporting Tier 2-5 licensed owners. The incumbent executes business plans, based on the AGR licensee "playbook," involving retail platform standards and performance measures (e.g., SPG/Traffic, NPS) to instill operational singularity, brand consistency and operational excellence. He/she conducts ongoing business reviews to identify areas of opportunity and to ensure district licensees remain in compliance with the Trade Usage Agreement (TUA). The incumbent monitors licensed store performance using financial, operations, customer service and other statistical data. The District Manager will assist and engage with licensees at the direction of the Regional Director, both individually and as part of a team focus or "strike force" operation.

The District Manager, Licensee Operations is accountable for meeting district licensee business plan objectives; building brand equity in the district licensee community; maintaining strong relationships with the district licensee community; and assisting the Ashley senior executive team in attaining key business outcomes related to revenue growth, quality and profitability.

Overall, the District Manager, Licensee Operations contributes to the Ashley high performance culture by modeling our core values and contributing business results that keep the Ashley brand as the #1 home furnishings market leader in style, selection, quality and value.

Responsibilities:

• Collaborates with the Regional Director to devise annual goals for district licensee sales, gross margin, operating expenses and improvement initiatives. Partners with regional team on regional annual goals and improvement initiatives.

• Frequent Travel within the Central Midwest (80%).

• Executes business plans to help drive district licensee market revenue growth, quality and profitability.

• Provides business direction and guidance, based on the AGR licensee "playbook," involving the retail platform, standards and performance measures (e.g., SPG/Traffic, NPS) to instill operational singularity, brand consistency and operational excellence.

• Conducts ongoing business reviews to identify and support the licensee in acting on areas of opportunity and improvement in marketing, merchandising, product assortment, selling and sales floor productivity. Monitors licensee financial performance using financial, operations, customer service and other statistical data.

• Supports licensee new store openings and grand re-openings. Participates in new licensee onboarding.

• Participates in operational strategy meetings to devise execute best practices or performance improvement plans to address district licensee needs or correct identified issues.

• Ensures licensees in district remain in compliance with the TUA. Monitors and audits brand standards, including product and visual, through a rigorous protocol of field visits and licensee self-reporting to help improve and continually enhance brand equity in the licensee community.

• Fosters the licensee network communication process, including field reports, weekly newsletters, quarterly business strategy meetings and reporting protocols. Maintains strong relationships with the district licensees. Resolves licensee issues and concerns.

• Attends Markets to help introduce licensees to new products and programs.

• Participates in quarterly AGR meetings to provide team building and support to licensees.

• Assists in the support of Tier 2-5 licensees as needed. Works as part of a district manager team, plus on occasion will engage in deeper dives into problematic areas or developing opportunities as a member of a "strike force" approach.

• Promotes the Ashley brand image through active involvement in community associations and events, such as the Chamber of Commerce, Kiwanis, or Rotary Club or volunteer organizations.

• Demonstrates the company's core and growth values in performance of all job functions.

Benefits We Offer

• Health, Dental, Vision, Employee Assistance Program

• Paid Vacation, Holidays, and Your Birthday off

• Generous Employee Discount on home furnishings

• Professional Development Opportunities

• Ashley Wellness Centers (location specific) and Medical Tourism

• Telehealth

• 401(k) and Profit Sharing

• Life Insurance

Our Core Values

• Honesty & Integrity

• Passion, Drive, Discipline

• Continuous Improvement/Operational Excellence

• Dirty Fingernail

• Growth Focused

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:

Corporate Social Responsibility

https://www.ashleyfurniture.com/about-us/corporate-social-responsibility/report/

We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.

Search Firm Representatives Please Read Carefully:

Ashley Furniture Industries, LLC, is not accepting unsolicited assistance from search firms for this employment opportunity unless an agreement is in place. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Ashley Furniture via email, the Internet or in any form and/or method without a valid search agreement in place for this position will be deemed the sole property of Ashley Furniture. No fee will be paid in the event the candidate is hired by Ashley Furniture as a result of the referral or through other means.