District Manager

Position Summary

The District Manager (DM) oversees the day-to-day operations and other company initiatives within multi-unit AutoZone stores. The DM hires, trains, and retains high performing AutoZoners and ensures optimum productivity, in a safe environment. The DM monitor's sales, cash flow, inventory controls, expense control, shrink, and ensures and maintains compliance with company policies and expectations.

Position Responsibilities

• Leads and support a district culture focused on customer satisfaction, sales growth and retention

• Attracts, recruits, hires, trains and develops high caliber store personnel

• Assures fair and equal employment opportunities for AutoZoners and applicants

• Accountable for the performance of stores in assigned market

• Evaluates store operations and develops tactical plans to improve store manager's overall performance

• Develops an annual business plan for the district with individual goals for each store focused on building customer base, revenue and controlling expenses

• Monitors sales, cash flow, inventory, and security controls

• Routinely and frequently visits stores and commercial accounts

• Ensures Store Manager and Commercial Sales Manager/Specialist visits commercial accounts using the Commercial Sales Call Planner

• Drive sales performance, maximize gross profit margins, monitor P&L, and ensure proper inventory levels

• Helps managers develop coaching and training plans for the store staff to provide WOW! Customer Service, enhance productivity, and market products to enhance sales and profits.

• Ensures Store Managers staff and schedule store personnel to meet customer needs, including diversity and bilingual

• Evaluates and coaches managers on period Professional Selling and Culture Topics while visiting each store

• Teaches managers to utilize the Individual Sales Performance and the WITTDTJR Scoreboard to increase sales

• Reinforces and evaluates the period sales plans during store visits

• Ensures all managers understand and uphold AutoZone's company policies, accident and loss prevention procedures

• Ensures Store Manager is achieving or exceeding sales targets

• Follows up on WITTDTJR meetings and action items

• Provides performance counseling and distributes AutoZoner Action Reviews, when necessary

• Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment

• Ensures managers provide and maintain a safe working environment and AutoZoners practice safe behaviors; including PPE (Personal Protective Equipment)

• Adheres to and ensures AutoZoners follow AutoZone's dress code standards

• Ability to work a flexible schedule to meet the business needs, including holidays, evenings and weekend shifts

Position Requirements

• High School diploma or equivalent

• ASE Certified preferred

• Demonstrates high level of integrity

• Ability to drive customer service