District Manager

Job Description- Portables District Manager

General Purpose of Position: The District Manager (DM) is responsible for overseeing several retail locations and supervising multiple Retail Store Managers. These responsibilities include driving sales metrics, executing operational initiatives, controlling expenses, handling personnel issues, implementing merchandising initiatives and applying company policies throughout the district. District Managers are ultimately responsible for ensuring the highest level of customer service throughout their stores by constantly improving the capability of their team. A District Manager is a role model, leader, solves problems, makes informed decisions and leads the workforce wisely in order to achieve maximum results. The DM must demonstrate strong leadership skills and develop, implement and manage programs and processes.

Job Requirements:

Must have a valid drivers license

• Ability to work a full-time schedule, (45+ hours weekly) including nights, weekends, and holidays.

• Strong interpersonal, communication, organization and follow-through skills.

• Ability to travel 75% of the time. (This includes multi state visits if needed.)

• Physical Effort: Position requires moderate physical activity; requires handling of average-weight objects up to 30 pounds or standing for long periods of time (more than 9 hours per day).

• Physical Risk: Work environment involves some exposure to physical risks that require following basic safety precautions; must be able to work on ladder, push and pull 30lbs, lift up to 151 lbs. over your head; must be able to carry 50lbs or greater for at least 100 feet; and stoop and bend.

Personnel Management

• Oversee compliance of Store Managers with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures by performing required audits.

• Drives sales performance: meeting individual, store and district sales goals through coaching, training, continually developing a sales team, monitoring and reviewing sales team progress.

• Assist in the recruitment and hiring of the most qualified Retails Store Managers and Retail Sales Consultants to meet the district's needs.

• Conduct orientations as needed, train and coach the management staff in execution of daily tasks and to maximize sales.

• Coach team to consistently and accurately reporting data in business systems

• Participate in administering company policies and developing long range goals and objectives.

• Review operational reports and records to ensure adherence to Company policies and procedures,

• Coordinate new store openings and/ or closing of existing locations. Communications & Public Relations

• Conduct one's self as a representative of Portables

• Communicate company promotions, operational changes and overall goals with district team.

• Communicate key information to the Service Center to enable tailored promotions and marketing for location needs

• Maintain an open line of communication with the RSC, RSM, and peers, Regional Directors, Executives, HR and Operations Depts.

Operations

• Coach team to thoroughly learn all day to day procedure and role accountabilities.

• Follow up on location paperwork. Check for completion, accuracy, as well as safeguarding customer information

• Complete an in-person quarterly inventory count with the Store Manager in each location. (mandatory)

• Review accurate and timely completion of RSM/RSC operational checklists.

• Assist Loss Prevention to locate missing phones & perform physical recounts as necessary

• Remain aware and current on all performance markers both with the location, district and the market Monitor schedules and check for proper scheduling level to meet customer service and sale goals.

Sales

• Demonstrate to other employees how to achieve and exceed sales targets.

• Assist with keeping district team up to date on industry, carrier and company changes.

• Coordinate sales promotion activities.

• Oversee preparation of merchandise placement and displays.

• Help solve concerns that affect the stores service, efficiency, and productivity.

• Conducts one on one monthly performance reviews with all location employees to build more effective communications, to identify training and development needs and to provide insight for the improvement of Solution Specialist activity and performance

• Ensure staff is selling AT&T products and services utilizing the proper steps to a quality and complete sale

• Provide up to date industry and carrier specific information to sales team

Other duties and responsibilities:

• Monitor schedules and provide company with adequate follow up per policy

• Contribute to a respectful and professional work environment, free from discrimination, harassment or violence

• Take personal responsibility for all problems within their control

• Follow the intent and the letter of company policies and procedures as outlined in the Handbook and/or communicated by Portables HR department

• Remain abreast of all changes within the wireless industry

• Utilize all available resources to insure awareness improvements within Portables

• Maintain and energetic and positive "Do it Now" attitude

• Any other tasks as assigned from time to time by the Regional Director or Executive Management