District IS Specialist

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Responsibilities and Duties

• Support the end users on incidents logged in our online ticket system, help requests by phone or people walking in

• Support basic level Windows server and Unix

• Take care of hardware installation (PC, Server, Laptop, Printer)

• Support on network issues (LAN, WAN, Wi-Fi)

• Support the employees in the warehouse (scanners, tablets, automation)

• Coach and train our end users on the usage of tools, applications and basic knowledge of IT (self-service)

• Perform daily checks of backups/systems as well as making sure that these checks are administered in a portal

• Support Tier 1 and Tier 2 for Infrastructure and Technology

• Manage disaster Recovery and High Availability plan for systems

• Manage IT budget and procurement

• Support on solving issues with PCs, Printers, Laptops and Servers (Windows/Unix)

• Safeguard and improve (cyber) security and access control where possible

• Monitor system downtime and resource utilization

• Contribute to a good and strong relationship with our local service providers and suppliers

• Server room maintenance and administration (including backups)

• Automation & Innovation (including PowerShell)

• Audio/visual equipment maintenance and troubleshooting

• Telecom administration and maintenance

• Administration of Expeditors Proprietary Applications and 3rd Party Systems

• Capacity utilization and planning

• Training

• Adherence to Company's policies and procedures as they relate to IT

• Branch cybersecurity & access control

Physical Demands

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.

• Write with pencil/pen/marker

• Functions performed primarily while seated at desk

• Ability to travel when required

Desired qualifications

• Bachelor's degree (B.A.) from a college or university; or one to two years related IT experience; or equivalent combination of education and experience

• Good knowledge and understanding of the network policy, topology, LAN, IP Standards

• Good knowledge and understanding of the IT EI processes

• IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux

• Preferred IT helpdesk background

• Proactive for improvements in these processes by automation of tasks

• Interpersonal skills

• Customer service driven, solution-focused, and innovative

• Good computer skills

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time

• Health Plan: Medical

• Life Insurance

• Employee Stock Purchase Plan

• Training and Personnel Development Program

• Growth opportunities within the company

• Employee Referral Program Bonus