Bangor Savings Bank Bangor , ME 04402
Posted 2 weeks ago
FUNCTION: Performs a variety of tasks associated with the processing, packaging, and distributing of payrolls for clients. Assists in ensuring that Bangor Payroll and its customers are in compliance with local, state and federal regulations.
ACCOUNTABILITIES:
Prints Client Payroll Checks and Reports:
Prints payrolls off the queue
Fills printer with report paper and check paper
Changes printing cartridges as needed
Selects payrolls on computer to be sent to printer
Trouble shoots printer for paper jams, etc.
Sorts:
Separates checks and reports
Matches checks to reports and puts with company folder
Separates according to established delivery method
Seals and Packages:
Follows delivery instructions
Accounts for correct number of checks for each client
Operates check sealing machine
Clears jams in check sealer
Distributes:
Prepares labels for packaged payrolls
Records and places packaged payrolls in appropriate location for client specific delivery service
Accounts for correct number of packages in each delivery method
Customer Experience:
Handles customer questions and service issues politely and efficiently
Follows appropriate procedures to solve customer problems
Understands company products and services
Phones, faxes, or emails customers with debit amounts
Tracks online or calls to determine reasons for late delivery
Responsible for delivery of misplaced or misdirected payrolls
Compliance and Control:
General:
Attentive to detail and accuracy, committed to excellence, looks for improvements continuously, monitors quality levels
Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork
Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook
Maintains strict confidentiality
Performs additional duties as requested
Knowledge/Skills/Experience Requirements:
High school diploma or equivalent required
Excellent customer service skills required
Demonstrated relevant computer literacy
Microsoft Word, Excel and Outlook proficiency
Ability to work with little supervision
Good communications skills, verbal and written required
Attention to detail, emphasis on accuracy
Physical Demands/Conditions Requirements:
General office environment
Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required
Equipment Used:
External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.
Bangor Savings Bank