The Solution Superuser serves as primary technical support for site operations and primary site liaison with Information Technology, Implementations, and/or LMS teams. Performs system maintenance necessary to update operating procedures of site systems. Functions as internal consultant regarding system functionality required by operations. Provides system configuration and training. Designs, develops, and implements data gathering and reporting to support site operations. Evaluates processes to establish the effectiveness. Defines problem areas within the operations and develops combative solutions. May serve as operational management backup as needed. This role reports into a Director level or above.
Essential Duties & Responsibilities:
Serves as primary technical support for site database operations, such as Warehouse Management Systems (WMS), Yard Management Systems (YMS), Labor Management Systems (LMS), etc. Ensures operational system integrity, including setup and control processes.
Serves as primary IT support for level one and level two issues. Coordinates with Information Technology and operations on level three issues to resolve. Ensures issues are being identified, addressed, and resolved in a timely manner.
Serves as functional user to define site requirements for layout and design of site databases. Investigates and recommends new technologies and information systems appropriate to the site
Supports implementations by participating in customer integrated testing and leading User Acceptance Testing (UAT).
Trains operations on use of warehouse management system (WMS) and serves as site expert on WMS logic and functionality.
Maintains, enhances, and expands knowledge to facilitate site systems proficiency.
Interfaces with Operations staff to review operating procedures and maximize system efficiencies. Provides regular communication to Operations and internal departments regarding operational issues, customer requirements, account specific issues, etc. Includes analysis, insight, and recommendations.
Designs, develops, and implements tools, which may include spreadsheets, databases, and other tools, to provide ongoing analysis of operational activities (e.g., storage capacities, inventory, throughput, etc.).
Identifies areas for improvement (service levels achievement, costs reduction, and accuracy).
Develops standardized and ad hoc reporting.
Conducts feasibility and ROI analyses on processes and equipment.
Based on business need may serve as operational management backup as needed.
Performs observations to ensure compliance with standard operating procedures
Interfaces with customers to identify and resolve systems issues as well as part of improvement initiatives.
Associate's degree in Business Administration, Information Technology, Logistics, or related field (required). Bachelor's degree in business administration, information technology, transportation, logistics, or related field (desired).
Warehouse Management Systems (WMS) Experience Required. Manhattan WMOS Preferred
Minimum five years of related working knowledge in Distribution Operations
Excellent technical, analytical, and problem-solving skills.
Excellent computer skills, including spreadsheets, databases, and word processing software.
Excellent written, verbal, and interpersonal communication skills.
Excellent organizational, time-management, and project management skills.
Ability to develop creative solutions to complex problems and balance long- and short-term needs
Ability to work in a self-directed manner with minimal supervision
Ability to adapt to changing conditions, operational needs, and customer requirements.
Travel required up to 50-75% domestic based on business requirements
To all agencies: Please, no phone calls or emails to any employee of NFI about this opening. All resumes submitted by search firms/employment agencies to any employee at NFI via-email, the internet or in any form and/or method will be deemed the sole property of NFI, unless such search firms/employment agencies were engaged by NFI for this position and a val