Distribution Solution Superuser

NFI Industries Desoto , TX 75115

Posted 3 weeks ago

The Solution Superuser serves as primary technical support for site operations and primary site liaison with Information Technology, Implementations, and/or LMS teams. Performs system maintenance necessary to update operating procedures of site systems. Functions as internal consultant regarding system functionality required by operations. Provides system configuration and training. Designs, develops, and implements data gathering and reporting to support site operations. Evaluates processes to establish the effectiveness. Defines problem areas within the operations and develops combative solutions. May serve as operational management backup as needed. This role reports into a Director level or above.

Essential Duties & Responsibilities:

  • Serves as primary technical support for site database operations, such as Warehouse Management Systems (WMS), Yard Management Systems (YMS), Labor Management Systems (LMS), etc. Ensures operational system integrity, including setup and control processes.

  • Serves as primary IT support for level one and level two issues. Coordinates with Information Technology and operations on level three issues to resolve. Ensures issues are being identified, addressed, and resolved in a timely manner.

  • Serves as functional user to define site requirements for layout and design of site databases. Investigates and recommends new technologies and information systems appropriate to the site

  • Supports implementations by participating in customer integrated testing and leading User Acceptance Testing (UAT).

  • Trains operations on use of warehouse management system (WMS) and serves as site expert on WMS logic and functionality.

  • Maintains, enhances, and expands knowledge to facilitate site systems proficiency.

  • Interfaces with Operations staff to review operating procedures and maximize system efficiencies. Provides regular communication to Operations and internal departments regarding operational issues, customer requirements, account specific issues, etc. Includes analysis, insight, and recommendations.

  • Designs, develops, and implements tools, which may include spreadsheets, databases, and other tools, to provide ongoing analysis of operational activities (e.g., storage capacities, inventory, throughput, etc.).

  • Identifies areas for improvement (service levels achievement, costs reduction, and accuracy).

  • Develops standardized and ad hoc reporting.

  • Conducts feasibility and ROI analyses on processes and equipment.

  • Based on business need may serve as operational management backup as needed.

  • Performs observations to ensure compliance with standard operating procedures

  • Interfaces with customers to identify and resolve systems issues as well as part of improvement initiatives.

Requirements:

  • Associate's degree in Business Administration, Information Technology, Logistics, or related field (required). Bachelor's degree in business administration, information technology, transportation, logistics, or related field (desired).

  • Warehouse Management Systems (WMS) Experience Required. Manhattan WMOS Preferred

  • Minimum five years of related working knowledge in Distribution Operations

  • Excellent technical, analytical, and problem-solving skills.

  • Excellent computer skills, including spreadsheets, databases, and word processing software.

  • Excellent written, verbal, and interpersonal communication skills.

  • Excellent organizational, time-management, and project management skills.

  • Ability to develop creative solutions to complex problems and balance long- and short-term needs

  • Ability to work in a self-directed manner with minimal supervision

  • Ability to adapt to changing conditions, operational needs, and customer requirements.

  • Travel required up to 50-75% domestic based on business requirements

To all agencies: Please, no phone calls or emails to any employee of NFI about this opening. All resumes submitted by search firms/employment agencies to any employee at NFI via-email, the internet or in any form and/or method will be deemed the sole property of NFI, unless such search firms/employment agencies were engaged by NFI for this position and a val


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Distribution Customer Service Representative

NFI Industries

Posted 2 months ago

VIEW JOBS 7/23/2019 12:00:00 AM 2019-10-21T00:00 The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by the lead CSR or Customer Service Supervisor. Essential Duties & Responsibilities: * Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner * Processes and inputs all customer orders * Produces stock reports to check for product availability * Produces all related paperwork and necessary information required for customer work orders * Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary * Provides follow up with other departments to ensure service standards are being met * Assures proper invoicing of accounts by verifying computer generated invoices * Prepares shipping and tracing information to customers as required * Maintains damage records and back order logs * Communicates customer feedback to management including any signs of dissatisfaction * Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes * Oversees all paperwork associated with orders and maintain the corresponding files * Maintains current and accurate procedure manual, which details the processing requirements for each account Requirements: * Strong computer knowledge including MS Office applications * Basic typing skills * Familiarity with 10-key * Shipping software systems including UPS and Federal Express * Ex NFI Industries Desoto TX

Distribution Solution Superuser

NFI Industries