Distribution Customer Service Representative

The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.

Shift: Monday-Friday 10:00am-6:30pm

Essential Duties & Responsibilities:

• Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner

• Processes and inputs all customer orders

• Produces stock reports to check for product availability

• Produces all related paperwork and necessary information required for customer work orders

• Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary

• Provides follow up with other departments to ensure service standards are being met

• Assures proper invoicing of accounts by verifying computer generated invoices

• Prepares shipping and tracing information to customers as required

• Maintains damage records and back order logs

• Communicates customer feedback to management including any signs of dissatisfaction

• Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes

• Oversees all paperwork associated with orders and maintain the corresponding files

• Maintains current and accurate procedure manual, which details the processing requirements for each account

Requirements:

• HS diploma or equivalent required

• Strong computer knowledge including MS Office applications

• Basic typing skills

• Familiarity with 10-key

• Shipping software systems including UPS and Federal Express

• Excellent oral and written communication skills

• Excellent customer service skills

Other:

• Must be able to work in varying facility conditions.

• Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed