Distribution Customer Service Representative -268

NFI Industries Kutztown , PA 19530

Posted 3 weeks ago

The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.

Essential Duties & Responsibilities:

  • Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner

  • Processes and inputs all customer orders

  • Produces stock reports to check for product availability

  • Produces all related paperwork and necessary information required for customer work orders

  • Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary

  • Provides follow up with other departments to ensure service standards are being met

  • Assures proper invoicing of accounts by verifying computer generated invoices

  • Prepares shipping and tracing information to customers as required

  • Maintains damage records and back order logs

  • Communicates customer feedback to management including any signs of dissatisfaction

  • Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes

  • Oversees all paperwork associated with orders and maintain the corresponding files

  • Maintains current and accurate procedure manual, which details the processing requirements for each account.

Requirements:

  • HS diploma or equivalent required

  • Strong computer knowledge including MS Office applications

  • Basic typing skills

  • Familiarity with 10-key

  • Shipping software systems including UPS and Federal Express

  • Excellent oral and written communication skills

  • Excellent customer service skills

Other:

  • Must
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Distribution Customer Service Representative -268

NFI Industries