Meet Us: At King Arthur Baking Company (KABC), we believe in the power of baking to make a difference - for people and the planet. We're not going anywhere - we've been part of the family since 1790. We work to build stronger communities and increase access and the connection to real foods. We take pride in our responsible sourcing and our "never bleached" guarantee. And we work closely with farmers, millers, and suppliers in a continued commitment toward sustainability. Our wheat flour is grown and milled right here in the United States. Flour this good uses only the purest ingredients, free from GMOs. As a founding B Corp, we are committed to using the power of business as a force for social and environmental good. We believe every employee's contributions make our company what it is: vibrant, successful, and committed to spreading the joy of baking. We are a welcoming and inclusive 100% employee-owned company.
The Position: The Distribution Center Supervisor is responsible for ensuring the order fulfillment and inventory handling teams provide consistent and exceptional service to external and internal customers. The individual in this position oversees the timely, accurate and efficient processing of orders and inventory storage movement in compliance with established procedures, quality, and safety guidelines. This position assists with developing continuous improvement of processes, employee development and team morale. The Distribution Center Supervisor schedules a staff of 20-30 employees in alignment with department budget and seasonal business needs. This individual fosters a safe, positive, collaborative and equitable work environment while ensuring the team meets department expectations in support of King Arthur Baking's mission, brand and core values.
The Benefits: Yes, we have the regular "stuff" - medical, dental, vision, company paid short- and long-term disability, life insurance, earned time to rest, paid holidays to have fun, a 401(K) with a company match. But here's what makes us different: 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)* and knowing that those working with you are dedicated and engaged co-employee owners that believe in you and your extraordinary abilities to move us all forward. How do you put a value on that?
Here's The Technical Stuff:
Essential Duties and Responsibilities
Staff Performance and Development:
Assist in interviewing, hiring, training and development of staff to ensure fulfillment and inventory handling high performance.
Be an available, approachable, supportive, enthusiastic and knowledgeable resource, role model, and problem solver for staff.
Provide consistent feedback through collaborative employee check-ins. Deliver annual performance evaluations to support employee goals, performance, and behavioral expectations.
Support improvement action plans as needed to ensure each employee is meeting performance and behavior expectations.
Foster a participatory and high performing environment ensuring timely communication, sharing of ideas, solving challenges, and pursuing improvement opportunities.
Approve fulfillment staff hours and support effective use of earned, training, wellness, & volunteer time.
Ensure all training materials and operating procedures are current, accurate and consistently implemented.
Create a strategic a staffing schedule that balances multiple variables including order forecasts, department workloads and employee availability while ensuring service levels and budget goals are met.
Oversee effective prioritization of daily, weekly, and monthly workflow for the Fulfillment departments.
Maintain a collaborative and positive relationship with other department leaders and applicable external business partners.
Ensure the team is provided with necessary and properly maintained tools, supplies and equipment.
Provide input and participate in initiatives, and perform other duties as assigned related to functions under your direct supervision.
Quality, Efficiency, and Service Levels:
Participate in the establishment of achievable team and individual performance benchmarks
Tabulate and report on individual key performance metrics.
Support the development and follow thru of action plans to address team benchmark shortfalls.
Facilitate the recognition and celebration of team achievements.
Safety and Ergonomics:
Immediately address any Food Safety, Quality, or Employee Safety issues or processes which become non-compliant with specified requirements in accordance with proper reporting procedures.
Ensure ongoing compliance with company and regulatory food safety, quality and ergonomic programs,
Openly communicate team and individual expectations and concerns
Be readily accessible, willing to listen and seek to understand
Engage your team: motivating, directing, inspiring and involving them in decisions
Nurture growth in others by supporting their passions, strengths and work styles
Maintain employee attitude and morale by recognizing outstanding performance and managing performance issues.
Minimum job requirements
3+ years related leadership experience. Proficiency with lean principles a plus.
Minimum Bachelor's Degree in Business Management or related field preferred.
History of maintaining a customer, culture, & stewardship focused team environment.
Effective oversight of a multiple shift, multiple department warehouse operation
Flexible schedule to allow for rotation on weekend days & evenings.
Proficient computer (operations software) and office software skills (word, excel, outlook)
Ability to operate applicable warehouse related equipment
Success factors/competencies for this role
Open to change, recommends actions for continuous improvement
Think and act strategically, understand how role contributes to larger outcome
Provide exemplary customer service to both internal and external customers
Set high standards for oneself, meet deadlines
Learn from mistakes, receptive to feedback
Effective communicator, listen and respect others' points of view
Participate in team problem solving and decision making
Maintain a positive attitude
Community minded - get involved, volunteer
Physical requirements/work environment
o Ability to stand and walk frequently
o Ability to frequently reach above shoulder level
o Ability to regularly lift, carry, push or pull up to 30lbs
o Ability to obtain and maintain applicable fork lift operation certification
o Maintain a composed and professional demeanor within a flexible (at times noisy) environment
o Time is split between the fulfillment and inventory receiving/storage floor and open office area
Understand that safety is the responsibility of everyone at the organization
Responsible for providing a safe and ergonomically sound work environment, identifying unsafe conditions and correcting these conditions immediately
Engage in safety and compliance training programs and encourage 100% team participation in same
Must achieve and maintain HACCP certification
Adhere to company-wide green norms, look for ways to reduce, reuse, recycle
Educate oneself on King Arthur Baking environmental campaigns
Strive to continually improve and implement new processes to reduce our environmental impact
It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.
There's room at our table for you! Apply today.
Equal Employment Opportunity Employer
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law. King Arthur Baking provides reasonable accommodation to qualified individuals with disabilities to allow individuals to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to meet the functions and requirements of the position.
King Arthur Flour Company