Distributed Computer Systems Analyst - 64081920

State Of Florida West Palm Beach , FL 33401

Posted 3 months ago

Requisition No: 103262

Agency: Department of Health


Position Number: 64081920

Salary: $38,277.20

Posting Closing Date: 12/24/2019

Open Competitive Opportunity

Duties and Responsibilities:

This is a Distributed Computer Systems Analyst position within the Information Technology Office at 800 Clematis Street and reports to the Data Center Director

  • SES. Incumbent Is responsible for providing support for end-users of multifunction automated office systems within Florida Department of Health Department (FDOH) LAN and WAN network.

    Incumbent is a local point of reporting problems, sending written service requests and maintaining a software library. Exercise knowledge of all personal computers, servers, routers and switches and software utilized by Information Technology will be exercised In the functions of this position. Incumbent Is expected to communicate (by phone and/or person) in a courteous and professional manner at all times.

    This position is designated as a sensitive position and the is required to maintain confidential information in accordance with the (FDOH) Palm Beach Information Security Policies, Protocol and Procedures. Confidential sets for this position: Computer Data (IT). This position has the responsibilities to view confidential Information and requires access to Florida Shots, Health Management System (HMS), Employee Activity Record (EARs), Daily Activity Record (DARs) databases.

    Responsible for coordinating work and assisting other employees. This position travels and will provide support to several health centers.

Receives end-users help desk ticket requests and determines appropriate solutions and resolves problems within the allotted time. Provides feedback to Information Technology staff and End-users within a status report on the help request via e-mail and/or verbal communication.

Configure, deliver and install Distributed Computer Systems and equipment at the end-users site according to FDOH standard configuration and/or end-user specifications. Install vendor software and hardware patches and upgrades to the agency's Distributed Computer Systems.

Provides support for FDOH network operating systems. Specific duties will be determined by the Computer and Information Systems Manager or deslgnee and may include but not limited to backups, end-user addition/deletions, routine maintenance and security logs.

Configure, install and support the FDOH LAN and WAN networking equipment.

Contact data communications providers to resolve problems with data circuit and telecommunications hardware and software between the agency and host/remote sites. Documents all transactions between agency and communications providers regarding data and voice connectivity problems.

Maintains an accurate inventory of agency distributed computer systems hardware and software and ensures licensing compliance.

Develops and writes procedures for installation, use and solving problems of computer systems and data communications hardware and software. Instructs end-users in the proper use of computer equipment.

Assist end-users and Information Technology staff in preparations of all Florida Department of Health-Palm Beach standard configurations included but not limited to the Florida Department of Health

  • Palm Beach Health Information Technology's (ITI policies, procedures, acquisition of hardware, software and peripherals.

Performs other duties as assigned by supervisor or designee.

Knowledge, skills and abilities, including utilization of equipment, required for the position:

Knowledge, skills and abilities to proficiently use Microsoft Mail, Word, Excel and Outlook Mail, etc.

Knowledge using computers running MS Windows Operating Systems and diagnosing, troubleshooting, configuration, installation, and maintenance of all computer equipment.

Knowledge of distributed processing operations, procedures, and equipment.

Knowledge of problem solving techniques.

Knowledge of computers and software.

Knowledge of the principles, practices and techniques of computer programming and/or computer systems analysis.

Ability to process information logically and solve problems.

Ability to develop training programs related to distributed processing operations and procedures.

Ability to monitor and resolve problems with distributed computer systems components.

Ability to identify and define user task needs.

Ability to communicate effectively.

Ability to establish and maintain effective working relationships with others.

Ability to plan, organize and coordinate work assignments.

Other job-related requirements for this position:

Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Valid Driver's License.

Incumbent maybe required to lift and carry up to 45 pounds at any given time.

NOTE: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This language simply takes the place of previous language used that referenced the "State of Florida" application

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.

Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System, (SSS), before their 26th birthday, or have a Letter of Registration from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System, (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

We hire only U.S. citizens and lawfully authorized alien workers.

In the event of an emergency, you will be required to perform emergency operations functions, work during and/or beyond your normal work hours or days.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.

Through the Departments VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.

Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Nearest Major Market: Palm Beach

Nearest Secondary Market: Miami

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Distributed Computer Systems Analyst - 64081920

State Of Florida