Requisition No: 212742
Agency: Management Services
Working Title: DISTRIBUTED COMP SYSTEMS ANALYST II - 72003919
Position Number: 72003919
Salary: $45,000 - $50,000
Posting Closing Date: 10/11/2020
Distributed Computer Systems Analyst II
Florida Digital Service
State of Florida Department of Management Services
This is a re-advertisement. Previous applicants are still being considered and need not re-apply.
This position is located in Tallahassee
The Florida Department of Management Services (DMS) is a customer-oriented agency responsible for managing the various business and workforce-related functions of state government. Under the direction of Governor Ron DeSantis and DMS' Executive Leadership Team, the agency oversees the real estate, procurement, human resources, group insurance, retirement, technology, telecommunications, private prisons, fleet, and federal property assistance programs utilized throughout Florida's state government. DMS is relied upon to establish, maintain and improve the business processes used by state employees to create a better, not bigger government. DMS facilitates the delivery of these programs and services and provides tools and training to bolster the efficiency and effectiveness of the state's workforce. It is against this backdrop that DMS strives to demonstrate its mission, "We serve those who serve Florida." Under the leadership of DMS Secretary Jonathan Satter, DMS' employees embody four pillars on a daily basis: lead by example, serve with excellence, create efficiencies, and challenge the status quo.
Upon taking office, Governor Ron DeSantis immediately called for Florida's Health and Human Services (HHS) agencies to better collaborate when developing future technology systems to improve efficiency and deliver better outcomes for Floridians. He directed the Florida Department of Management Services, the primary shared services provider for Florida Government, to work alongside HHS agencies in developing strategies to support data interoperability and service transformation. Following initial feedback from this workgroup, coupled with the reality that aging technology makes interaction with government frustrating, the Administration partnered with the Florida Legislature to create the Florida Digital Service or FL [DS] to leverage data and deploy technologies to better serve Floridians.
The Florida Digital Service or FL [DS] was established in 2020 with a mission of delivering better government services and transparency to Floridians through design and technology. Modeled in part after the United States Digital Service, FL [DS] is working to recruit top tech talent to transform state government digital services. By partnering with state agencies, FL [DS] aims to create a collaborative environment that fosters innovation. FL [DS] has several key objectives that may assist applicants in determining if a position within FL [DS] may be a good fit including completing Florida's first data catalog and dictionary, transforming aging systems using agile methodologies, and strengthening Florida's cyber hygiene.
This is a technical systems support position in the State Data Center's Backup and Recovery Section that is responsible for supporting all areas of the data Backup environment including, but not limited to, hardware and software installation, configuration, administration, monitoring, maintenance, support, and customer service.
Specific duties include, but are not limited to, the following:
Administers and performs the installation and ongoing maintenance of backup and recovery software. This includes the process of backup and restores, and overall health and availability of the backup and recovery.
Administers, maintains and enforces appropriate security and access to computer systems, network resources and communications systems
Backup applications, systems and services for data restoration, system recovery and disaster recovery events
Backup key application and server configuration settings and components for disaster recovery and continuity of operations
Coordinates with customers, vendors and service providers to resolve technical support issues
Ensures overall health and availability and quality of services
Evaluates product enhancements to ensure continuous product improvement
Gathers, analyzes and presents data from systems to support customer billing, assist in rate forecasting and facilitate decision making for the systems supported by the Midrange Support unit
Installs and maintains appropriately licensed system supporting tools and utilities
Performs hardware and software upgrades to improve system reliability, functionality and manageability
Performs system tuning activities including the modeling of existing and proposed workloads to forecast hardware requirements and develop capacity management plans local data centers in Tallahassee to support Data Center Consolidation (DCC) efforts and future initiatives
Provides quality and professional customer service
Provisions storage for customer use
Test restoration of backed up applications, systems and services to ensure timely recoverability
Applies patches, hotfixes, service packs, firmware and other upgrades to maintain systems at supportable levels
Facilitates product purchases and maintenance renewal efforts
Installs, maintains and operates storage and backup hardware and software, including storage area network (SAN), network attached storage (NAS), direct attached storage (DAS), internal storage, de-duplication technologies, disk arrays, network interface cards, disk controllers, tape drives, tape backup systems, CD-ROM servers, and various devices
Interacts with vendors and facilitates purchases and maintenance renewals
Proactively monitors servers, applications, systems and services for reliability and performance
Internal Processes & Support
Assists leadership on technical and project-specific initiatives
Demonstrates, models and reinforces the agency's fundamental values of fairness, cooperation, respect, commitment, excellence, honesty and teamwork
Develops documentation for support processes, systems and procedures
Maintains security, confidentiality and availability of systems
Monitors Services Desk ticketing system and responds appropriately based on published time expectations
Must be available for on-call and/or overtime duties as required
Participates in Computer Security and Incident Response Team (CSIRT) and Continuity of Operations (COOP) events, where required
Participates in the change management process to track, manage and inform stakeholders of system changes
Provides first and second level technical support assistance to internal and external customers
Tracks time for Professional Services billing purposes
Assists leadership in establishing objectives, setting goals and establishing unit practices.
Works with other platforms to perform work as needed, when the individual may possess the knowledge, skills, and abilities needed.
Research and Planning
Keeps current with industry trends and practices
Maintains accurate inventory of hardware, software, licenses, and renewal schedules to support transparent and reliable service delivery
Participates in work groups, special projects, committees and other activities.
Performs research and evaluation of hardware and software products related to platform technologies
Researches, evaluates and recommends new technologies for service delivery and improvement
Verifies that proper capacity, configurations and hardware are in place to support current and anticipated needs
Works with other agency platforms and groups to accomplish technology-related initiatives
Knowledge, Skills and Abilities:
Ability to analyze and manipulate data
Ability to communicate clearly and effectively in writing and verbally
Ability to troubleshoot hardware and software issues
Ability to work in a collaborative manner as a part of an organization team focused on exemplary customer service and quality service delivery
Ability to work independently
Ability to work under pressure and with multiple deadlines
Ability to write administrative scripts to automate tasks
Attention to detail and consistency
Experience with backup tools and technologies
Experience with managing cloud environments
Extensive experience administering Volume Managers, file systems, and Backup and Recovery software
Fundamental knowledge of firewalls, routers, switches and networking technologies
Fundamental knowledge of system security best practices, datacenter operations, and enterprise-level multi-tenant systems
Fundamental knowledge of networking principles and protocols (OSI layers, TCPIP, subnetting, IPV4, IPV6)
Knowledge of prevalent management tools and utilities applicable to the platform and services provided by the section
Knowledge of virtualization technologies
Knowledge of security principals and best practices
Working familiarity with MS-Visio and Excel
Working knowledge of Windows and Open Systems operating systems and their access methods for storage and backup
This position requires sedentary work with repetitive motion.
DMS Values: Accountability, Communication, Empowerment, Flexibility, Integrity, Respect, Teamwork
High School diploma or equivalent
Two years or more years' experience in computer systems analyses and/or computer programming.
Two or more years' experience working in a data center environment.
Two or more years' experience with backup hardware and backup software.
Available for on-call and/or overtime duties as required.
IT-related degree preferred.
DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience and transferrable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following provided email addresses.
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DMS Human Resources (HR) Office at (850) 488-2707. DMS requests applicants notify HR in advance to allow sufficient time to provide the accommodation.
Successful completion of background screening will be required for this position.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Nearest Major Market: Tallahassee
Florida Department Of Transportation