Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Dispute Specialist II

Expired Job

Republic Bancorp, Inc. Louisville , KY 40202

Posted 3 months ago

POSITION PURPOSE AND OBJECTIVES:

The Dispute Specialist II is responsible for all day to day operations of the chargeback initiative, including but not limited to daily work flow evaluation, coordinating activities with our card processor and Bank personnel, and providing exceptional customer service to facilitate the optimal performance of the chargeback program.

MINIMUM QUALIFICATIONS:

  • High school diploma or equivalent required; College degree or equivalent work experience preferred.

  • Minimum of 2 years combined debit/credit card dispute experience required.

  • Proficiency in Microsoft Office products (Word, Excel, Access, PowerPoint) and Internet applications.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

  • Coordinate activities with the Collections, Fraud, and Accounting Departments to maintain accurate account balances and to minimize fraud losses.

  • Maintains database for disputes/fraudulent activity in our debit card portfolio.

  • Ensure client satisfaction by resolving client reported transaction disputes in a prompt and timely manner.

  • Liaison to banking centers related to dispute process/questions.

  • Investigates and processes incoming customer and banking center debit and credit card disputes.

  • Provides quality customer service to external as well as internal customers.

  • Follows departmental policies and procedures, particularly in regards to customer confidentiality.

  • Researches routine and non-routine problems ensuring a satisfactory resolution.

  • Notifies banking center and/or client of findings and actions taken via telephone, fax, or letter.

  • Manages timeliness for assigned queue workflow and participates in maintaining the timeliness requirements amongst all queues assigned to the function.

  • Stay current on changes to products, procedures and policy of the bank and the department.

  • Know compliance responsibilities and particular requirements affecting your area of responsibility incorporate these requirements into your business processes and procedures, perform periodic self-assessments including corrective action as needed, and assure appropriate training to associates regarding these responsibilities and procedures.

  • Willingly performs all other duties and projects as assigned.

INTERPERSONAL SKILLS AND COMPETENCIES REQUIRED:

  • Excellent verbal and written communication skills for effective interactions with associates and supervisor.

  • Requires a high energy level and strong sense of urgency; ability to work with situations on a "rush" notice.

  • Must be well organized, detail-oriented, with the ability to multi-task.

  • Able to work collaboratively with others at various levels in the organization.

  • Must be self-motivated, self-starter and also work in a team environment.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the associate is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The associate frequently is required to stand or walk. The associate is occasionally required to reach with hands and arms. The associate must occasionally lift and/or move 50 pounds. Specific vision abilities required by this position include close vision, and distance vision. The noise level in the work environment is usually moderate.

OTHER REQUIREMENTS:

  • Travel between Republic Banking facilities is required.

  • Occasional out-of-town travel is required.

  • Requires a flexible work schedule that will include some evenings, weekends and overtime work.

  • Stay abreast of new developments, best practices, and statutory and regulatory changes.

The above is intended to describe the general content of and requirements for the performance of this position. It is not construed as an exhaustive statement of duties, responsibilities or requirements.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Quality Assurance Specialist II

Republic Bancorp, Inc.

Posted 1 week ago

VIEW JOBS 12/4/2018 12:00:00 AM 2019-03-04T00:00 POSITION PURPOSE AND OBJECTIVES: The Quality Assurance Specialist II is responsible for analyzing, testing, tracking and issue reporting of IT product lines that are developed for customers. This position will collaborate with other departments to ensure that the applications development projects have been tested thoroughly and meet the required deliverables and quality standards. Additionally, this position is responsible for executing test plans and documenting discrepancies using a variety of testing tools, develop and execute test scripts & test cases as well as document detailed expected results. Verify all test results to ensure the system is performing functions as described in business requirements and design documents. Write detailed and accurate problem reports/defects where applicable. MINIMUM QUALIFICATIONS: * Associates Degree in Computer Science, CIS, similar related field or equivalent experience required. * Minimum 4 years of software quality assurance experience encompassing several QA activities required. * Minimum 3 years of experience working with a defect tracking tool required. * Minimum 2 years of experience working with a test management tool required. * Minimum 3 years of experience with web based, network based and/or distributed applications required. * Knowledge of the Complete SDLC and the role that QA plays in each stage of the process. * Ability to design test plans and written test cases which allow for tracking of test results. * Experience with manual software testing techniques required. * Solid SQL skills and experience working with relational databases required. * Experience with test automation tools is preferred. * Some development experience is preferred. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: * Participate in requirements/design meetings with business owners, business analysts and programmers. * Analyze requirements, functional design and technical documents to ensure the accuracy, completeness and testability of these documents. * Create testing estimates based off requirements documents. * Design and document the test plan and identify tests which are candidates for Automation. * Oversee all testing of your core processes by coordinating efforts with other QA team members and track the actual time used for testing into TFS. * Identify and create action plans for process improvement. * Create, execute and maintain test automation scripts. * Responsible for performing manual software testing. * Ensure that the development and QA processes defined by the organization are followed. * Prepare and provide status reports on assigned, pending and upcoming tasks. * Escalate issues which impact the timeline of test completion to the QA manager. * Provide mentoring and cross training to other QA team members including creation and maintenance of any training and procedural documentation. * Coordinate the maintenance of the test lab and testing environments. * Create/maintain documents pertaining to QA procedures. * Coordinate with the BA team to facilitate the UAT testing of new enhancements. * Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required. * Model and foster behaviors that support the Bank's values and corporate culture creating an atmosphere of trust, cooperation, accountability and dedication to the organization. * Willingly performs all other duties and projects assigned. INTERPERSONAL SKILLS AND COMPETENCIES REQUIRED: * Excellent verbal and written communication skills; ability to work autonomously with limited supervision as well as collaboratively with others. * Proficient in MS Office Products. * Self motivated with a strong work ethic. * Ability to work autonomously with limited supervision as well as collaboratively with others. * Must have strong attention to detail. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the associate is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The associate frequently is required to stand or walk. The associate is occasionally required to reach with hands and arms. The associate must occasionally lift and/or move 10 pounds. Specific vision abilities required by this position include close vision, and distance vision. The noise level in the work environment is usually moderate. OTHER REQUIREMENTS: * This position may be work-from-home eligible. Individual participation to be permitted at management discretion. * Travel between Republic Banking facilities may be required. * Flexible work schedule that will include some evenings, weekends and overtime work. * Stay abreast of new developments, best practices, and statutory and regulatory changes. The above is intended to describe the general content of and requirements for the performance of this position. It is not construed as an exhaustive statement of duties, responsibilities or requirements. Republic Bancorp, Inc. Louisville KY

Dispute Specialist II

Expired Job

Republic Bancorp, Inc.