Dispensary Tech - Oncology

About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description

Job Description

We are hiring at Starling Physicians, a VillageMD company!

Essential Functions and Job Responsibilities:

Assisting the provider with the process of reviewing, processing, preparing, filling, labelling, and dispensing medications sent by our physicians to our medically integrated dispensing facility

• Performing data entry of prescriptions ensuring accurate and simple patient instructions

• Collecting appropriate insurance plan information and inputting it into the patient's profile for adjudication

• Adjudicating and resolving rejected claims in collaboration with the health plan, pharmacy benefit manager, patient, and/or prescriber

• Appropriately triaging patient prescriptions to the correct filling specialty pharmacy based on insurance contracting and limited distribution model drugs

• Assisting in submitting prior authorizations for specialty medications in collaboration with the medical team

• Assist in obtaining financial assistance for patients who are unable to afford copays for their specialty medications

• Collaborating with clinic staff, and patients to resolve patient medication related issues

• Communicating in a friendly and professional manner with patients and clinical team

• Accurately documents actions in the medical record for interdepartmental communication

• Receiving inbound calls from patients and providers regarding orders for medications, MID services, and all other inquiries and documenting in medical record

• Placing outbound calls to patients or clinics as needed to coordinate patient care related to oral medications

• Assisting with management of oral medication inventory including ordering, receiving, returning to stock, or managing expiring medications per protocol

• Assisting in keeping accurate temperature logs and proper control documentation of medications including lot numbers

• Appropriately escalating patient or provider concerns to supervisor when appropriate to ensure good patient and provider relations are maintained

• Assist with quality assurance activities as assigned, including value-based initiatives and quality improvement programs

Minimum Qualifications:

• High School Diploma or equivalent.

• Pharmacy Technician Licensure

• Oncology experience preferred

• Retail pharmacy or specialty pharmacy experience preferred

• Prior experience in a medically integrated dispensing facility preferred

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.