Dispensary Associate

Why D&B Wellness, LLC?

D&B Wellness, LCC is a subsidiary of Acreage Holdings, Inc., a leading vertically integrated, multi-state operator in the United States cannabis industry. Acreage dug its roots in the cannabis industry back in 2011 and has successfully grown its footprint across several states ever since! Acreage also continues to expand its brands such as The Botanist, Superflux, and Prime in current and new markets.

As industry leaders today, we have a responsibility to create a sustainable, diverse, equitable and inclusive industry for present and future generations. We stand strong behind our mission, which is to combine operational excellence with a burning passion, by cultivating, producing, and dispensing the highest quality cannabis products and brand experienced. By making quality cannabis accessible, we hope to inspire everyone to embrace cannabis as a force for good in the world.

Who you'll work for D&B Wellness, LLC:

Our Culture:

Here at D&B Wellness we believe in people first. We value our people and encourage continuous opportunities to learn, develop, and grow. We pride ourselves in innovation and passion for the cannabis industry.

We are always looking for motivated people who share our vision to join our team. Think you have what it takes? Then come grow with us!

About the Role (Dispensary Associate):

The Dispensary Associate is responsible for interacting with, educating, and advising patients either in person or over the phone, preparing consumer order requests, accurately processing point-of-sale transactions, and maintaining accurate cash handling by conforming to Acreage's cash handling policies. The Dispensary Associate will be required to be cross trained in all other administrative functions.

How you'll make a difference (required duties and responsibilities):

• Provide excellent customer service to all patients and customers and communicate in a positive and friendly manner in person and over the phone

• Assists with legally checking both adult-use consumers and medical patients according to the most recent standard operating procedures and Connecticut cannabis regulations

• Accurately process all point-of-sale transactions and verify order accuracy with customers

• Resolve inquiries with professionalism while diffusing stressful situations. Partner with a member of management for assistance as needed to ensure excellent customer service

• Able to answer questions about Connecticut cannabis laws and the Company from members and others

• Assists consumers in purchasing products on-site on the on-line website

• Provide information regarding adult-use products, as well as accessories sold on site.

• Assists the Assistant Dispensary Manager with cash management on a daily and weekly basis.

• Perform end of day closing procedures in POS system & investigate any variances at end of shift. Report any variances to closing manager to ensure effective communication & resolution

• Comply with standard operating procedures and State regulations as well as adhering to patient confidentiality (HIPPA) laws and Company policies and procedures

• Maintains a clean, safe, and welcoming environment inside and outside the facility.

• Other duties that may be assigned by either the Assistant Dispensary Manager or the Dispensary Manager according to the business needs.

Skills to be Successful (minimum qualifications):

• High school diploma or equivalent

• 2 years post-secondary education in a related field preferred

• 2+ years' experience in a fast-paced client-service intensive industry - hospitality and retail background preferred

• Familiarity with history and varieties of cannabis preferred, but not required.

• Outstanding phone and in-person customer service skills

• Demonstrates proactiveness, flexibility, adaptability, and multi-tasking

• Ability to maintain confidentiality and ethical conduct

• Skill in accurate cash management and inventory control

• Strong written and oral interpersonal communication skills

• Ability to effectively plan and prioritize

• Possess attention to detail

• Ability to work effectively as part of a team

• Absolute reliability and honesty

• Must have weekend and weeknight availability