Dispatcher/Scheduler

Prairie Band Potawatomi Nation Mayetta , KS 66509

Posted 2 months ago

CLOSING DATE:12/06/2018GRADE14TIER:1DEPARTMENT:Transportation REPORTS TO:Transportation Coordinator

SUMMARY:

Answers and receives calls for General Public Transportation services schedules and/or dispatches rides. Maintains and updates the computerized daily schedule for dispatching and routing transportation services.

ESSENTIAL DUTIES:

  • Dispatches for the General Public Transportation services.

  • Weekly deposit

  • Knowledge of Reservation geographic layout and the surrounding area within a 60-mile radius.

  • Schedules rides by evaluating routes to ensure on-time services are met.

  • Communicates in a timely manner by dispatching scheduling issues to the drivers.

  • Responds to requests for services and provides a variety of information regarding the General Public Transportation services to passengers and the general public in a courteous manner.

  • Effectively handles difficult and sensitive general public inquiries and complaints and notifies supervisor of situations requiring assistance.

  • Maintain accurate records, logs and files on transportation services.

  • Contributes data for quarterly reports.

  • Assists with clerical and general office duties, including answering a multi-line phone, checking voicemail messages, data entry, typing duties, etc.

  • Must be able to fill in as a back-up driver.

  • Complies with all traffic regulations and laws.

  • Reads, remembers and enforces Kansas Department of Transportation regulations.

  • Attends required training as needed.

  • Works cooperatively within the office, Prairie Band Potawatomi Nation, and other agencies; as needed.

  • All other duties as assigned.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

MINIMUM REQUIREMENTS:

  • Must have High School Diploma or GED

  • One to Three years of experience in customer service and data entry

  • Must be able to type at least 30 words per minute.

  • Must possess strong attention to detail.

  • Excellent interpersonal skills.

  • Must be patient with all passengers.

  • Must have a valid Kansas driver's license and be insurable with the Nation's insurance.

  • Must possess professional work ethics, manner and appearance.

  • High level of interpersonal skills to handle sensitive and confidential situations and documentation

  • Must possess ability to communicate professionally in person, over the phone and in writing, in a service-orientated approach, sometimes in stressful circumstances.

  • Must possess strong organizational skills with the ability to prioritize work and meet deadlines with very little supervision.

  • Must be available to work the assigned schedule of M-F, 8:00A-4:30P and available as needed to work a flexible schedule to meet the demands of the position, which may include nights, weekends, holiday and overtime.

  • Must be reliable, punctual and dependable in order to meet the needs of the department and Prairie Band Potawatomi Nation.

  • A record of satisfactory attendance and performance in all prior and current employment as evidence by positive employment references from current/previous employers.

PREFERRED QUALIFICATIONS:

  • Three to Five years of experience in customer service and data entry.

  • Previous experience in dispatching and scheduling.

  • Current First Aid & CPR certifications

  • Must meet all K-Dot & FTA requirements

  • Knowledge and abilities to operate wheelchair lifts and locks.

PHYSICAL, MENTAL, & ENVIRONMENTAL DEMANDS:

  • Ability to develop positive working relationships with others, including members of the public

  • Ability to maintain high level of privacy and confidentiality of individuals and families

  • Ability to operate general office equipment, including but not limited to: 10-key calculator, telephone, computer and operating systems, computer software programs (Microsoft Office programs), fax/copier machine

  • Able to read, write and speak English

  • Ability to work efficiently in a highly team-team oriented environment

  • Ability to work in a high-stress, deadline oriented environment

  • Attend out-of-state/out-of-town training periodically to enhance job performance and knowledge.

  • While performing the duties of this job, the employee is regularly required to have full range of mobility in upper and lower body; be able to reach overhead; be able to work in various positions, including stooping, standing, bending over, sitting, kneeling and squatting for extended periods of time; be able to lift, pull and push materials and equipment to complete assigned job tasks; and be able to frequently lift 20 pounds of weight throughout the assigned workday

BACKGROUND CLEARANCE REQUIREMENTS:

  • Background Investigation

  • Pre-employment S.A.S.S. Drug Screening

  • Tuberculosis Screening

  • D.O.T. Physical

Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The Prairie Band Potawatomi Nation reserves the right to revise this job description at any time. The job description is not to be construed as a contract for employment.

INDIAN PREFERENCE EXERCISED


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Dispatcher/Scheduler

Prairie Band Potawatomi Nation