Dispatcher/Communications Officer

Posting Details

Posting Details

Posting Number NA01322

Position Information

Position Title Dispatcher/Communications Officer State Employment Status Full Time Position Status Regular If Limited Term (End Date of Assignment, Project, or Grant) Position Type Staff Job Family Community Safety and Law Enforcement Position Overview

Respond to both emergency and routine radio and telephone communications, perform computerized data entry and retrieval, monitor alarms and surveillance cameras, and remotely control building openings and closings.

Duties and Responsibilities

1.Operate the highly technical Communications Center for the entire Marquette University Police Department.

2.Enter and retrieve criminal justice/law enforcement and statistical information from computerized data sources and external sites.

3.Coordinate emergency and non-emergency responses to crime, medical or fire related incidents. Work with and direct all Municipal emergency response units to the scene.

4.Monitor campus alarm systems, security/surveillance cameras, and emergency telephones. Detect and report criminal activities in an attempt to deter.

5.Provide directions to campus visitors and assist walk-in victims of crime or individuals expressing specific safety and security concerns.

6.Maintain emergency and non-emergency information binders and databases to assure current listings and response procedures.

7.Assist with parking assignments, special requests and permissions, and complaints.

8.Provide logistical support for the Parking and Traffic Division as required and Administrative areas.

9.Perform other duties and responsibilities as required, assigned, or requested.

Required Knowledge, Skills and Abilities

• Requires high school education, extensive background investigation, and a drug screen.

• Must demonstrate excellent oral and written communication skills.

• Diplomacy and tact in dealing with sensitive situations.

• Ability to maintain strict confidentiality.

• Ability to exercise sound judgment and work independently.

• Ability to interact professionally and effectively with diverse publics is required.

• Possess accurate typing skills and the ability to handle multiple tasks simultaneously.

• Ability to work under stressful conditions.

• Ability to read and understand maps, directions, and spatial relationships.

• Familiarity with computers, specifically data entry is necessary.

• Strong commitment to providing top-quality customer service.

• The ability to work nights, weekends, holidays, and assigned overtime hours is requires.

Preferred Knowledge, Skills and Abilities

Familiarity with criminal justice/law enforcement systems, including the TIME system, and CJIS security requirements, is preferred.

Department Police Department Posting Date 04/03/2024 Closing Date Special Instructions to Applicants EOE Statement

It is the policy of Marquette University to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.

Required Documents

Required Documents

• Resume

• Cover Letter/Letter of Application

Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• Do you have a High School Diploma or GED?

• Yes

• No

• Do you have the ability to work all shifts including 3rd shift, holidays, weekends and overtime as required?

• Yes

• No

• Are you willing to work a schedule that regularly rotates through the days of the week, including weekends?

• Yes

• No

• What is your typing speed?

• less than 20 words per minute

• 20-30 words per minute

• 30-40 words per minute

• 40+ words per minute

• The starting hourly rate for this position is $23.00/hr, please indicate below if you are still interested in this position.

• Yes, Interested

• No, Please explain below

• If you responded no above, please provide us with your requested salary range.

(Open Ended Question)