Dispatcher - Welborn Garage

Dispatcher

Heath, TX

Reports to: Sales Manager

Welborn attracts team members that dedicate themselves to providing a seamless and positive experience for every Welborn customer. The dispatcher is educated in all that Welborn has to offer and providing direction for customers and technicians. The dispatcher provides wins for the customer, Welborn, and the team by committing themselves to their role and creative problem solving. If you like working with high performing, driven, passionate people in a supportive environment, then Welborn is the place for you!

Responsibilities:

• Communicate and provide direction for customers and technicians several times a day.

• Assigning calls to technicians based on specific criteria such as priority, skill level, or profitability.

• Making profitable/logistical proactive decisions, and planning for success.

• Proactively scheduling and rescheduling calls as necessary to maintain the schedule.

• Processing the various form submissions from technicians, building calls, etc.

• Consider the well-being and happiness of our technicians, team members, and customers.

Qualifications:

• 18+ years of age

• Ability to work any shift as assigned and on call as scheduled

• Preferred: Know Outlook, SuccessWare, ADP, MS Office Suite, and iOS devices

• Some level of sales/customer service experience preferred

• Ability to pass a drug screen and background check

• Must be able to comply with Company attendance standards as described in established guidelines

• Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Work Behavior:

• Ability to perform work duties from limited space workstation/desk/office area for extended periods of time

• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

• Must be able to sit and perform repetitive tasks using wrists, fingers, and hand movements for extended periods of time

• Must be able to communicate effectively, problem solve, critically think, and multitask

• Must be able to speak to customers over the phone for extended periods of time

Working Conditions

• Typical working hours range between 40-50+ hours/week

• Rotating emergency shifts

• Rotating weekend shifts

• Hours: 7am - 4pm

Benefits:

• Health, Dental, and Vision Insurance
• 401k
• PTO
• Holiday Pay