Dispatcher

Employment Type:

Full time

Shift:

Rotating Shift

Description:

Position Highlights:

• Professional Med Team Ambulance is an Advance Life Support licensed ambulance service. This means that we are licensed and trained to support life pre-hospital with cardiac monitor, intubation, oxygen, IV's with medication if necessary and other life saving measures if needed.

• Great opportunities for advancement! Come grow with us at Pro-Med!

• Great opportunity to work alongside healthcare professionals.

• We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

What will a Dispatcher, ProMed will need:

• Keyboard and typing skills. Computer operation/data entry.

• Emergency Medical Dispatcher (EMD) training and certification within six (6) months of hire.

• Map reading ability, skills and sound knowledge of Muskegon County and Western Michigan.

• Ability to handle and control phone calls with panicked or angry callers calmly and professionally.

• Physical ability to do the job as defined below as it pertains to Computer Aided Dispatch (CAD) usage, detailed reading of maps and monitoring phone and radio traffic.

• Familiar with FCC rules and regulations of the job. Ability to monitor and speak clearly over the radio.

• Ability to maintain a positive attitude under a variety of conditions, and relate appropriately to a variety of individuals.

• Valid State of Michigan motor vehicle operating license, with continued safe driving record.

• HIGH EMOTIONAL EFFORT. Work environment usually hectic with long periods of high stress. Position requires managing multiple tasks in a time critical manner. Frequent overtime.

What will a Dispatcher, ProMed will do:

• Ensure with Field Supervisor and Dispatch Supervisor that appropriate limits are staffed.

• Assign and direct PMT medical and transportation staff; assign available personnel on calls both emergency and non-emergency calls and call-in off-duty personnel as necessary. Dispatch limits.

• Receive and dispatch emergency and non-emergency calls in an appropriate and timely manner.

• Fill open schedule slots and perform other scheduled maintenance as required to keep ambulances staffed.

• Schedule and approve overtime as needed. Give pre-arrival instructions to callers and responding personnel on emergency calls using approved EMD criteria

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.