The Dispatcher Admin is responsible for the utilization of technicians and vehicles, to maximize productivity and ensure prompt, courteous, and efficient service to all customers. The Dispatcher must be dependable and able to work efficiently in a fast-paced environment.
Dispatch pending service jobs to the field technician's cell phone and GPS system
Communicate with customers and department head to assure that our goal of on-time professional service is reached on every service call
Distribute calls in a way that maximizes company productivity but with a focus on good departmental fairness
Document the job status and invoice number when the technician completes the job
Establish follow-ups with the department of any jobs that require a return visit
Handle multiple calls at one time
Quickly learn the dispatch software and customer master in the Company's business system
Ability to interact well with our technicians, staff and all our customers
Available to work extended hours, has a flexible work schedule. Must be available for on-call hours
Additional duties and responsibilities as assigned
High school diploma or GED
Minimum of 2 years of dispatching experience
Detailed, dependable, professional, and honest
Must have a genuine empathy for customers and a willingness to help others.
Excellent verbal and written communications skills
Proficient computer & data entry skills, with the ability to type quickly and accurate
Effective at multi-tasking
Observe all Tech 24 company procedures and safety rules
Successfully complete and pass: a criminal background check, drug test, and driver's license check
Equal Opportunity Employer, M/F/V/D.
Resumes should be submitted online. Local candidates only, no phone calls or staffing agencies please.