Schedule: Friday, Saturday, Sunday, Monday 7a
Dispatcher responsibilities include answering client pick-up request calls, planning and scheduling pick-ups, communicating with field operations and responding to customer inquiries/complaints. Assigns pick-ups to appropriate internal or external resources to ensure timely delivery to lab.
Answer client pick-up request calls and enter into dispatch system
Determine if pick-up can be performed as requested by the client based upon multiple factors
Assign pickup and delivery destinations to courier
Monitor Status of time sensitive pickups to ensure timely delivery to testing location
Researches and solves customer complaints or issues.
Ability to handle a high volume of telephone calls and work in a fast paced environment
Excellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook, and familiarity with Access).
Excellent verbal and written communication skills.
Must be able to prioritize and handle multiple functions simultaneously.
Ability to interface with other departments within the facility and company.
Ability to maintain confidentiality concerning information and data received.
Must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime
[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. All duties and requirements are essential job functions.]
1 to 3 years
General knowledge of logistics operations desired
Knowledge of Quest Diagnostics logistics' policies and procedures desired
Integrity and Trust; Listening
Drive for Results
All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an
Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.
Quest Diagnostics Incorporated