Dispatcher- San Francisco, CA

IDI Distributors Union City , CA 94587

Posted 2 months ago

IDI's history of achievement and growth is indication that we provide the best environment for enthusiastic, driven individuals to be successful. IDI prides itself on a culture that values building meaningful connections with customers and coworkers, and each employee is bound by a commitment to providing the highest quality service within our industry.

Dispatcher Job Description

Insulation Distributors Inc. is searching for a dedicated Dispatcher to join the IDI team! IDI is looking for a Dispatcher who will provide outstanding customer service and administrative support to the branch Sales and Distribution management team. This position will play a key role in supporting the local and regional branch administrative and organization goals. Duties include but are not limited to:

  • Coordinate daily delivery schedules with the Distribution Manager

  • Routing branch daily deliveries per sales order

  • Complete order entry process using company ERP software

  • Assist in collection of COD orders

  • Organize front office and file all warehouse documents

  • Send thank you and follow-up letters per Sales Representative request

  • Assist our customers with product questions

  • Perform all other duties as assigned

Job Qualifications

  • Strong computer skills; Proficiency using Microsoft office

  • Detail-oriented with the ability to prioritize and meet deadlines

  • Strong customer service skills

  • Excellent written and verbal communication skills

Education and/or Experience

  • Associates degree in Business or related field

  • 1-3+ years experience within a customer service field, business or related field

  • Building materials industry background a plus

Why IDI? Excellent pay and benefits. Dedicated staff. Service-oriented culture.

Since 1979 Insulation Distributors has been a leading national distributor to the insulation contractor market throughout the U.S. with locations nationwide. IDI is a family owned and operated American business that takes pride in offering the highest-quality products and services at the most cost-effective prices in the industry. This special relationship with our customers has allowed us to build a successful operation that is prepared to handle specific needs of contractors in the residential, commercial and industrial markets. Part of IDI's commitment to quality stems from our association with the leading fiber glass manufacturer in the world, Owens-Corning, which has been serving the insulation industry with scientific expertise, product research and development for more than 70 years.


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IDI Distributors