IDI's history of achievement and growth is indication that we provide the best environment for enthusiastic, driven individuals to be successful. IDI prides itself on a culture that values building meaningful connections with customers and coworkers, and each employee is bound by a commitment to providing the highest quality service within our industry.
Dispatcher Job Description
Insulation Distributors Inc. is searching for a dedicated Dispatcher to join the IDI team! IDI is looking for a Dispatcher who will provide outstanding customer service and administrative support to the branch Sales and Distribution management team. This position will play a key role in supporting the local and regional branch administrative and organization goals. Duties include but are not limited to:
Coordinate daily delivery schedules with the Distribution Manager
Routing branch daily deliveries per sales order
Complete order entry process using company ERP software
Assist in collection of COD orders
Organize front office and file all warehouse documents
Send thank you and follow-up letters per Sales Representative request
Assist our customers with product questions
Perform all other duties as assigned
Strong computer skills; Proficiency using Microsoft office
Detail-oriented with the ability to prioritize and meet deadlines
Strong customer service skills
Excellent written and verbal communication skills
Education and/or Experience
Associates degree in Business or related field
1-3+ years experience within a customer service field, business or related field
Building materials industry background a plus
Why IDI? Excellent pay and benefits. Dedicated staff. Service-oriented culture.
Since 1979 Insulation Distributors has been a leading national distributor to the insulation contractor market throughout the U.S. with locations nationwide. IDI is a family owned and operated American business that takes pride in offering the highest-quality products and services at the most cost-effective prices in the industry. This special relationship with our customers has allowed us to build a successful operation that is prepared to handle specific needs of contractors in the residential, commercial and industrial markets. Part of IDI's commitment to quality stems from our association with the leading fiber glass manufacturer in the world, Owens-Corning, which has been serving the insulation industry with scientific expertise, product research and development for more than 70 years.