Republic Services, Inc. Detroit , MI 48222

Posted 1 week ago

Dispatcher in Detroit, MI

About Us

Republic Services is an industry leader in U.S. recycling and non-hazardous solid waste. Through our subsidiaries, Republic's collection companies, recycling centers, transfer stations, and landfills focus on providing effective solutions to make proper waste disposal effortless for our 14 million customers. We'll handle it from here., our brand promise, lets customers know they can count on Republic to provide a superior experience while fostering a sustainable Blue Planet for future generations to enjoy a cleaner, safer and healthier world.

Why Work with Us

Our Company cannot thrive without great people devoted to serving customers, the community and the planet. We hire the best people to make Republic a great place to work. We are focused on attracting talented individuals across professions who are as committed to serving customers and the planet as we are. We strive to create a workplace that's meaningful and rewarding to our 33,000 employees. That's why we are proud to be recognized as Best Large Employer by Forbes, World's Most Ethical Companies by Ethisphere, and Human Rights Campaign Foundation's 2018 Corporate Equality Index.

Job Description

A Dispatcher is responsible for the coordination of the utilization of drivers, trucks and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service to all customers.

Knowledge, Skills & Abilities

Preferred Qualifications

  • High School Diploma or GED.

  • Two years of prior experience driving heavy commercial trucks, and/ or working as a dispatcher.

Principal Responsibilities

  • Ensure maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.

  • Assign loads to drivers based on designated routes and driver location.

  • Prepare, update and dispense the daily route schedule.

  • Gather and maintain route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations.

  • Ensure route completion via the driver check-in process.

  • Courteously interact with customers, as required.

  • Report driver performance issues or concerns to appropriate management for resolution.

  • Follow all required safety policies and procedures.

  • Perform other job-related duties as assigned.


  • Experience in a customer-facing position.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in: Comprehensive medical benefits coverage, dental plans and vision coverage. Health care and dependent care spending accounts. Short- and long-term disability. Life insurance and accidental death & dismemberment insurance. Employee and Family Assistance Program (EAP). Employee discount programs. 401(k) plan with a generous company match. Employee Stock Purchase Plan (ESPP).

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

Posted Date:4/11/2019 1:59:58 PM

Job Type: Non-exempt

Req #: 55718BR

Location: 26220: Detroit-14620 Dequindre St

Job Category: Administrative Support

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove

National Express Corporation

Posted Yesterday

VIEW JOBS 4/23/2019 12:00:00 AM 2019-07-22T00:00 Global, Local, Total National Express Transit Corporation (NETC) is a rapidly growing provider of transit, paratransit, and shuttle services for transit authorities, municipalities and other clients across the country. NETC is the US-based public transportation division of UK-based National Express Group, providers of nearly one billion safe journeys each year. We are currently seeking a Dispatcher for our Customer Service Center (CSC) in Detroit, MI. Responsibilities: * Directs and monitors daily assignments; schedules drivers and assigns vehicles to ensure daily coverage of all routes. * Ensures direct and indirect daily activities of drivers are assigned and accomplished on-time. * Communicates all relevant details of driving assignments to drivers to ensure proper execution. * Assist drivers with routing directions and directs them to perform special services when required. * Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for staff violations of company policies. * Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route. * Notifies stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service. * Maintains route documentation and records (relevant contract requirements, customer information, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements. * Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery. * Maintains high compliance to dispatch standard operating procedures. * Handles customer concerns and requests for information in an expeditious and professional manner. * Escalates unresolved issues to management as appropriate. * High school diploma or GED * Previous dispatch experience is preferred; * Knowledge of surrounding geographic area to ensure effective and efficient routing. * Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching. * Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills). * Ability to read and interpret documents and instructions from customers and other team members * Ability to perform work activities requiring cooperation and instruction * Ability to function in a fast-paced environment, under substantial pressure * Ability to work within the appropriate level of independence * Ability to problem solve * Ability to operate two-way and emergency radio systems * Ability to use office machines (fax, scanner, copier, zip drive, telephone system) * Ability to use Microsoft Office Program and computerized routing software. * Ability to work independently * Ability to read road and street maps * Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities * Bi-lingual abilities a plus National Express LLC is an Equal Opportunity Employer. For more information please visit http://www.nationalexpresstransit.com or http://www.nellc.com. KeyWords: Dispatch, Dispatcher, Bus Dispatcher, Truck Dispatcher, Delivery Dispatcher, Transportation Dispatcher, Public Safety Dispatcher, Emergency Dispatcher, Radio Dispatcher, Station Dispatcher, Router, Route Writer, Route Planner, Trip Planner, Transportation Route Planner, National Express Corporation Detroit MI


Republic Services, Inc.