Dispatcher

One Gas Overland Park , KS 66204

Posted 6 months ago

Dispatcher

  • Job ID: 1549

  • Functional Area: Customer Service

  • Position Type: Full-Time Regular

  • Relocation Provided: No

  • Location: Overland Park, KS

  • Department: CUSTOMER SVC/OFFICE SUPP

  • Internal / External: Internal and External

  • Experience Required: Not Indicated

Position Description:

This is a challenging and very rewarding position. Our dispatchers are investigative problem solvers, collaborative team players, and unflappable service agents. They are customer service oriented, take pride in what they do, and always have the ethics to do the right thing.

Obstacles occur daily, so adjusting and adapting to the current situations is key to a dispatcher's success. They prioritize, dispatch, evaluate, analyze and re-allocate field operations workload and manpower as well as comparing resource availability with the work schedule to ensure balance is in place.

Utilizing multiple technology platforms, they assist customers and employees regarding account information and service order requests including:

Account inquiries

City Inspections

Emergency line locates

Service requests

Emergency situations

Reschedule of uncompleted orders

This department operates 24 hours a day, 365 days a year.

Position Requirements:

We desire someone who reflects the ONE Gas company values and culture.

Personal skills required:

Attention to detail

Safety-conscious

Team player

Customer focused

Required experience:

The successful candidate must have:

a high school diploma or equivalent

Experience in use of standard office equipment, including strong computer skills and the ability to learn related software, as well as the ability to multitask and utilize multiple computer applications at one time.

Strong critical thinking and problem solving skills

Ability to function under high-stress conditions

Reacting appropriately in emergency situations

Experience researching, analyzing, and resolving issues to successful completion

Previous customer service experience

Candidate must be available for rotating schedule. Current schedule available is rotating night and weekend schedule.#officeoperations

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


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Dispatcher

One Gas