Dispatcher

Requisition Number: 507278

Why North Memorial Health?

At North Memorial Health you will be a valuable member of our inclusive and nurturing team that values professional growth, offering big benefits like tuition reimbursement and a supportive culture with a world of education and training opportunities.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 25 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center, and Level III NICU. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals list, 2023 Women's Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Adoption Reimbursement up to $3000 per child!
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition!
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members!

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias. Some of these initiatives include:

• Addressing system racism and inequities through our Safer Work Environment (Safer) initiative

• Use of pronoun badges and preferred names

• Encouraging cultural awareness through education and training

About this position

Effective deployment of North Memorial Ambulance resources that maximizes response times while efficiently utilizing a minimum number of units. The EMD triages transportation requests, strategically positions resources, recommends effective routes while correctly interpreting computer aided dispatch recommendations. The EMD will also be required to triage incoming calls and provide pre-arrival instructions to callers when appropriate.

Requirements

Education

• High school graduate or equivalent (GED)
• Medical terminology course work or equivalent preferred

Experience

Experience

• Must meet a minimum of one requirement below:
• 6 months experience as a Telecommunicator at North Memorial Health Ambulance Communication Center OR
• 1 year experience as a Dispatcher/ EMD/Telecommunicator in an EMS, Air Medical, Police, Fire or Security Communications Center OR
• Completion of a 911 Communications Certificate Program (minimum 120 hours) OR
• 2 years working as an EMT or Paramedic in an EMS or Hospital environment

Knowledge, Skills and Abilities

• Requires the ability to multi-task, problem solve, make effective decisions under pressure, work independently and in a team atmosphere.

• Requires the ability to work effectively with other hospitals' staff, public service agencies, peers, co-workers and the general public.

Licensure/Certification

Current certification as an EMD through Medical Priority Dispatch or be able to meet this requirement within 6 months of the date of hire (BLS Certification is incorporated into the EMD Certification) - NMHC Standard

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: 113 Service Workers

Hours per two week pay period: 80

Shift: Day/Evening/Night Variable

Weekend Requirement: Every Other Weekend

Call Requirement: None

Remote or On-site: On-site

FLSA Status: Non-Exempt

Benefits: Yes