Dispatcher

National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

Responsibilities:

• Directs and monitors daily assignments; schedules drivers and assigns vehicles to ensure daily coverage of all routes.

• Ensures direct and indirect daily activities of drivers are assigned and accomplished on-time.

• Communicates all relevant details of driving assignments to drivers to ensure proper execution.

• Assist drivers with routing directions and directs them to perform special services when required.

• Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for staff violations of company policies.

• Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.

• Notifies stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.

• Maintains route documentation and records (relevant contract requirements, customer information, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.

• Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.

• Maintains high compliance to dispatch standard operating procedures.

• Handles customer concerns and requests for information in an expeditious and professional manner.

• Escalates unresolved issues to management as appropriate.

• Other duties as assigned

• High school diploma or GED

• Previous dispatch experience is preferred;

• Knowledge of surrounding geographic area to ensure effective and efficient routing.

• Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.

• Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).

• Ability to read and interpret documents and instructions from customers and other team members

• Ability to perform work activities requiring cooperation and instruction

• Ability to function in a fast-paced environment, under substantial pressure

• Ability to work within the appropriate level of independence

• Ability to problem solve

• Ability to operate two-way and emergency radio systems

• Ability to use office machines (fax, scanner, copier, zip drive, telephone system)

• Ability to use Microsoft Office Program and computerized routing software.

• Ability to work independently

• Ability to read road and street maps

• Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities

• Bi-lingual abilities a plus

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. National Express LLC's independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.