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Dispatcher

Expired Job

Lift Power Inc Jacksonville , FL 32099

Posted 2 months ago

Job Summary:

With a focus on customer satisfaction by exceeding expectations, manage the work flow and productivity of road work. Consistently look for operational and process improvements. Communicate in a timely manner with customers and technicians. Ensure that repairs are quoted, completed, and followed up on in a timely manner. Fully utilize the dispatch software system. Retain the ability to work on multiple primary duties at any given time.

Primary Duties and

Responsibilities:

  • Receive and process all incoming customer calls for service
  • Open work orders upon receipt of each call
  • Dispatch road jobs efficiently
  • Maintain Crown E-Order Board and update service channel regularly as needed
  • Utilize the SoftBase dispatch system to its full capacity
  • Review all work order header information for accuracy
  • Assist technicians as needed
  • Print PM due reports, schedule PMs, and update PM module
  • Coordinate all field campaign completion
  • Manage all Lift Power vehicle PMs
  • Coordinate service with third party vendors
  • Assist in shop job coordination
  • Open and process POs and receipts for sublet, van maintenance, and shop supplies

Other Duties:

  • Work with Accounting and customers to resolve past-due invoices
  • Scan in hard copy work orders when necessary
  • Accept other duties as assigned

Requirements

Skills Required:

  • Strong written and verbal communications skills
  • Strong data entry abilities
  • Customer service experience with multiple phone lines/ incoming calls
  • Organized and detail oriented
  • Strong decision-making skills
  • Ability to work on multiple tasks at one time
  • Administrative abilities (typing, filing, etc)
  • Strong Microsoft Office skills
  • Ability to work well in a team environment; works well with others to serve external and internal customers
  • Safety oriented
  • Dispatch experience preferred

Benefits

  • Medical
  • Dental
  • Vision
  • 401k with employer match
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Dispatcher

Expired Job

Lift Power Inc