Job Opening ID:
00307353 Dispatcher (Open)
United States of America
Job Description Summary:
Do you enjoy problem solving and communicating with others? We are looking for a dedicated Dispatch professional to join a new and dynamic operation. As Dispatcher, you will be the operation's conductor and support system responsible for maintaining ongoing communication with delivery teams, clients, and customers in order to address and resolve any problems or obstacles that could interfere with the timely completion of scheduled deliveries.
A Day in the Life
Communicates with sense of urgency with all parties keeping them informed of schedule or delivery issues, answering questions, responding to request and identifying and implementing solutions.
Monitors how delivery teams are progressing through their routes and schedules informs or makes adjustments as necessary.
Ability to act with flexibility, as a conductor in complex situations while considering multiple variables to reconfigure work.
Advises delivery teams of the proper actions regarding customer, logistics or other problems which could arise and affect scheduled deliveries.
Verifies merchandise by matching bills of lading, reconciling quantities and SKU's. Notes discrepancies and reports to appropriate personnel.
Resolves customer service issues by identifying and explaining the best solution, taking the appropriate action and following up to ensure complete resolution.
Prepares quality reports, load out reports, dispatch logs and tracking logs, and set up of manifests
Manages exceptions not limited to late departures or arrivals, breakdowns, in-home service time, NAH, go backs, accidents, product or in-home damages, delivery team illness or injury, HOS, unplanned billing, trends.
Releases teams upon completion for the day.
Documents any issues that arose in order to alert next-shift personnel and superiors.
Performs other related duties as required and assigned.
What You'll Bring
Combination of education and 1-3 years relevant logistics/dispatch experience collectively considered; Minimum of Associate preferred
Ability to establish and maintain effective relationships with employees, contractors, supervisors and the general public requiring courtesy, discretion and independent judgment.
Excellent organizational, leadership, communication, reporting skills
High energy and motivating skills
Routing, dispatch, and warehouse experience a big plus
Computer proficiency: Microsoft Applications and other operational or client systems
Ability to safeguard customers' personal information.
Detail-oriented, analytical problem-solver and ability to multi-task in a demanding environment, high-pressure, high-volume environment.
Knowledge of relevant policies, practices and procedures and requirements / standards.
Our Ideal Candidate
Communication: Crisp and effective written, verbal communication skills and follow through
Multi-tasking, flexible, quick thinker and self-sufficient decision making
Dedicated, courteous, empathetic, flexible, creative, solutions-focused
401K with company match
Healthcare, vision, dental insurance
Career development program
Tuition reimbursement program
PTO, and more!
Background and Medical Screening Required
Communication, Customer Service, Decision Making & Problem Solving, Working with Others
Fortune 500 experience. Career Development. Nation-wide opportunities. We are J.B. Hunt.
Our success comes from strategically placing you in the most suitable role. Whether you have a passion for operations, sales, engineering, or information technology, we can jump start your career!
J.B. Hunt Transport, Inc. is no stranger to the transportation logistics industry. From our humble beginnings in 1961, with only five tractors and seven refrigerated trailers, we have evolved into one of the largest transportation logistics companies in North America. We provide safe and reliable transportation services throughout the United States, Canada and Mexico. Our four business segments (Intermodal, Dedicated Contract Services, Truckload, and Integrated Capacity Solutions) allow us to provide customized freight solutions for customers big and small. It's no wonder we have been named one of America's Most Admired Companies by Fortune Magazine.
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.
"This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."