Dispatcher

Job Description:

The Dispatcher is the primary focal point for all dispatch communications within assigned facility, to other Intermountain facilities, and with various offsite facilities.

This position will be scheduled for evening (Swing) shifts.

Job Essentials

• The dispatcher is responsible for dispatching, prioritizing, and coordinating services for emergency and routine service requests and for the management and maintenance of all records of said requests active or completed. May make and receive phone calls using PC-based telephony software.

• Responsible for orchestration of calls and assistance as it relates to internal services and to other agencies such as police and fires services. May screen callers, using both scripted materials and non-scripted guidelines, in order to make an informed assessment of services needed.

• Monitors numerous alarms and alerts appropriate personnel as problems occur to ensure hospital safety and security. Dispatches service personnel accordingly, based on type of service requested and using multiple mediums of communication (e.g., overhead paging, electronic alpha-paging software, two-way radio, telephone)

• Alerts appropriate personnel necessary for the handling of hospital codes and other emergencies that may devolve upon building services departments for resolution. May also perform in-house emergency dispatch: executes emergency notification procedures, following strict procedural policies, based on the type of emergency. Contacts outside emergency agencies (e.g. Police, Fire, Hazmat) as instructed. Acts as liaison between all agencies and key personnel.

• Acts as a liaison between building services personnel, police and fire departments, emergency management, and administrative team personnel.

• Troubleshoots for the entire building services communication and alarm systems.

• 7May receive patient transfer requests and facilitate communication between physicians to facilitate transfer of patients. May provide history and physical and discharge summary to the referring physician and document these actions appropriately.

Minimum Qualifications

• Demonstrated basic computer knowledge and strong typing, customer service, and telephone skills.

• Demonstrated ability to prioritize and multi-tasking.

• Demonstrated interpersonal skills to include functioning as part of a team and working well independently.

Physical Requirements:

• Interact with others requiring the employee to communicate information.

• Operate computers and other office equipment requiring the ability to move fingers and hands.

• See and read computer monitors and documents.

• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Anticipated job posting close date:

04/08/2024

Location:

Lake Park Building

Work City:

West Valley City

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$17.68 - $24.02

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.