Dispatcher

Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to IMC drivers; owner operators and/or fleet. Communicate and coordinate between all IMC locations to maximize drivers' time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.

Essential Functions:

• Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city.
• Send drivers their dispatches and any necessary messages through their tablet
• Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure.
• Apply any additional charges including and notify customer service of changes.
• Track/Maintain GIS yard report, MDR, CNI, and Divisional Pool
• Actively participate in driver recruiting and retention
• Monitor XRS System to assist drivers to manage their time
• Request rail billing
• Review preliminary payroll

Skills Required

• Data entry skills; Good communication and organizational skills

Knowledge Required:

• DOT Regulations; Hazardous Materials; Computer literate; Ability to multi-task
• Import/Export container experience

Supervision Received:

Operation Manager

Supervision of Others:

Drivers

Confidential Data:

Driver pay information; customer accounts; dispatch activities