Dispatcher

Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to AIS drivers; owner operators and/or fleet. Communicate and coordinate between all AIS locations to maximize drivers' time. Assist drivers with any equipment issues, detention time, and any additional requests made of driver.

Essential Functions:

• Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching.

• Complete lines of dispatch in SWS from paperwork that drivers turn in daily relating to completed runs.

• Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure.

• Apply any additional charges and notify customer service of changes.

• Track/Maintain AIS yard report, MDR, CNI, and Divisional Pool

• Actively participate in driver recruiting and retention

• Processes ATP's and Non-Productive pay. Review preliminary payroll

• Oversee drivers HOS and ELD updating

• Manage roadside repair

• Oversee and manage Rail/Port pins - reservations - LFD

• Operating with a sense of urgency while handling challenging environments

Skills Required

• Data entry skills; Good communication and organizational skills

• At least 3 years of intermodal experience preferred

Knowledge Required:

• DOT Regulations; Computer literate; Ability to multi-task

Supervision Received:

Operations Manager

Coordination of Others:

Drivers

Confidential Data:

Driver and Owner/Operator pay information; customer accounts; dispatch activities