Dispatcher II

ABOUT THE ROLE

Dispatcher II is responsible for on time performance, order accuracy and maintaining and growing overall truck fleet while maintaining DOT compliance. Assist in growing the company's hauler selection, DOT compliance, assure compliance with company policies, risk management, DOT another regulatory requirements. Develop current customer base.

WHAT YOU'LL BE DOING

• Actively participate and assist with annual Transportation Safety Initiatives for haulers

• Identify substitute products, operating hour adjustments, and service opportunities across site portfolio

• Maintain frequent communication with plant and sales team

• Coordinate directly with customers and contracted haulers; Choose best haul solution for each order

• Maintain productive and professional relationships with haulers

• Utilize, maintain and update hauler directory

• Attract new haulers to ensure division has access to the adequate number of trucks

• Dispatch trucks, track performance in real time; monitor demand, utilization, and capacity while prioritization work distribution

• Identify optimization and backhaul opportunities

• Coordinate hauler schedule commitments; Monitor reliability/performance; Track overall customer and hauler satisfaction

• Document and record all customer/hauler complaints in the system

• Forecast future haul needs (i.e. next 2 weeks)

• Customers' first telephone point of contact for questions, order, pickup and delivery needs, freight status, complaints, and problem resolution

• Ask for additional business from customers and provide leads to sales for potential new opportunities

• Enter complete/accurate customer order details into information systems

• Proactively seek customer feedback to identify areas of improvement and trends in all operations; communicate ideas and solutions to team

• Perform administrative functions necessary for daily operations including, but not limited to, entering and processing non ticketed haul paperwork, report creation, filing, answering phones, copying and perform other duties as required

• Track various scale information and producing reports to provide metrics, identify areas of improvement and trends

• Perform scale house (weigh master) duties as needed. Requires reliable personal transportation to offsite locations on short notice

• Conduct spot inspections / audits to ensure DOT compliance to minimize risk

WHAT WE ARE LOOKING FOR

Education: Associate's degree

Additional Education Preferred: Bachelor's degree

Required Work Experience: 3-5 years

Licenses Preferred: Must have a valid driver's license and the ability to drive an automobile required

Required Computer and Software Skills: Ability to use Microsoft Office Software (primarily Excel and Word)

Travel Requirements: 15%

Additional Requirements:

• Ability to count and perform basic math, with or without a calculator

• Above average written and verbal communication skills (documentation, communication with peers, supervisors, etc.)

• Skills: Short haul trucking background & phone solicitation skills

• Physical Requirements: Candidate must be able to sit for long periods

• Ability to work in a stressful, deadline oriented environment that requires complex, technical information and decision making. Must have a strong analytical orientation

• Completion of IDP

• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

• Successful candidates must adhere to all safety protocols and proper use of Holcim approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Subject to applicable law, employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

• Competitive salary

• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings

• Medical, Dental, Disability and Life Insurance coverage

• Holistic Health & Well-being programs

• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care

• Vision and other Voluntary benefits and discounts

• Paid time off & paid holidays

• Paid Parental Leave (maternity & paternity)

• Educational Assistance Program

• Dress for your day

YOUR HOLCIM EXPERIENCE

At Holcim, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. With us you'll have the chance to embrace the passion we share for our planet. You'll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it's only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

Click to view Company Benefits Overview

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please call (773) 355-4557 or email recruiting-accommodations@holcim.com. This email address and phone number should only be used for accommodations and not general inquiries or resume submittals.

Please visit our Pay Transparency Policy Statement

Driven by our purpose to build sustainable solutions for people and our planet, Holcim US encourages interested candidates who meet many, even if not all of the job requirements to apply for a position. We provide a safe working environment for all and strive for diversity in our teams and inclusivity in our work.

We take pride in our hiring processes and our commitment to all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Our goal is to drive diversity in our teams and inclusivity in our work. Holcim (US) Inc., Holcim - ACM Management, Inc., and their affiliates and subsidiaries are an Equal Opportunity Employer, deciding all employment on the basis of qualification, merit and business need.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

Nearest Major Market: Buffalo