Dispatcher I/ Communications Specialist II (Entry Level)

Job Responsibilities

Under direct supervision, receives reports of smoke management, wildfires, law enforcement requests, storm damage and other emergency and non-emergency incidents. Appropriately dispatch fire suppression personnel through the use of a computer aided dispatch system, two-way radio, and telephone.

Receives reports of fires, law enforcement needs, storm damage and other emergency incidents from the public, local fire departments, 911 systems, forestry pilots and other safety officers. Processes, records and disseminates this information.

Operates computer aided dispatch system to dispatch personnel to fire locations. Maintains accurate records of all dispatched personnel and their locations.

Uses computer aided dispatch system to take smoke management information to ensure burner is within smoke management guidelines. Processes and records this information.

Provides two-way radio contact between firefighters, field personnel, and the Dispatch Center.

Performs dispatch and other related duties on daily task lists as assigned in support of the agency's mission and initiatives.

Performs other duties in support of the Forestry Commission's mission and strategic plan.

Minimum and Additional Requirements

A high school diploma and entry-level work experience with voice communication systems or switchboard exchange operations.

Must be able to type 35 WPM and have basic computer proficiency.

Criminal background check required.

Completion of Introduction to the National Incident Management System (IS-700) within first year of employment.

Additional Comments

This position works 36 hours per week during night shift, 3 days of 12 hours per day (6:30pm-7:30am) on a rotating work schedule to include holidays and weekends.

Ability to operate a computer-aided dispatch system, two-way radio and telephone communication equipment.

Basic knowledge of the Federal Communication Commission (FCC) rules and regulations concerning two-way radio operations.

Active listener with strong customer service and communication skills.

Ability to speak clearly and concisely; must be able to interpret written instructions, policies, and materials used in preforming dispatching duties; must react quickly, accurately, and calmy in a stressful environment.

Position is located in an office setting and must be able to remain sedentary for extended periods of time working in front of a computer.

Must be able to lift 25 lbs., squat, and bend to access file cabinets.

This position is designated safety sensitive and essential. This is an entry level position.

Position is subject to pre-employment, random, post incident/accident, reasonable suspicion and rehabilitation monitoring and drug and alcohol testing consistent with SCFC Drug-Free Workplace Policy.