Dispatcher (Commercial Refrigeration) - San Antonio, TX

Panasonic Corporation Of North America San Antonio , TX 78245

Posted 4 months ago

Duties:

  • Schedule and dispatch service technicians from customer calls and service contracts to specific locations for routine maintenance and emergency repairs, verify receipt of call by technician

  • Answer and direct inbound phone calls

  • Text technicians and track locations using GPS applications

  • Manage technician check-in and checkout daily

  • Manage on-call schedule and communications with contact center

  • Alliance super-user mobile phone support

  • Part house purchase and tool orders

  • Manage warranty process and work scheduling

  • Process specialty job requests (scientific, etc.) with time and materials/quotes

  • Prepare and analyze customer quotes for service

  • Ability to prioritize calls and leverage appropriate workforce

  • Respond to customer difficulties with billing and service

  • Communicate work orders, messages and information to or from supervisors or technicians

  • Confer with customers/management to address questions, problems, or requests for service

  • Assign technicians and work order or purchase order number

  • Close work tickets and contact customers for feedback regarding performance/quality

  • Respond and review calls taken by call center

  • Obtain COD information and notify credit to send an application for credit approval to new customers

  • Additional responsibilities as assigned

Requirements:

  • High school diploma and 5 years of related experience and/or training; or equivalent combination of education and experience; associate degree preferred

  • Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment

  • Strong communication skills, verbal and written, required.

  • Intermediate to advanced proficiency in Microsoft Office Suite

  • Strong organizational, time management skills, and high attention to detail

  • Flexibility to work outside normal working hours, as required.

  • Working knowledge of refrigeration/HVAC a plus

  • High level of professionalism and diplomacy

  • Superior customer service skills

  • Excellent telephone and communication skills with ability to handle high volume of calls

  • Demonstrated ability to make decisions, learn quickly, think rationally and exercise good judgment

  • Work effectively in diverse team environment

Hussmann International, Inc. is an Equal Opportunity Employer

REQ: REQ-111346 Operations

  • San Antonio, TX, United States
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Dispatcher (Commercial Refrigeration) - San Antonio, TX

Panasonic Corporation Of North America