Dispatcher

Central States Trucking Nashville , TN 37201

Posted 2 days ago

Company Overview:

At Central States Trucking, a proud partner of Forward Air Inc. our mission is simple: first class servicebest-in-class performance. As the market leader in International Supply-Chain Trucking and Warehousing, we remain focused upon our guiding principles: excellence, innovation and integrity. Excellence means more than 34-years of experience and knowledge that comes from solving the complexities of the international supply-chain.

As an industry leader - we are dedicated to finding and developing the best people. We want individuals who share our core values and demonstrate a true passion for what we do. Forward Air offers excellent compensation and benefits packages to our employees, as well as tremendous growth opportunities for top performers.

Position: Dispatcher

Job Description:

The Dispatcher is responsible for the planning, scheduling and dispatching of our customers freight. The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the timely and accurate delivery of goods. The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.

Core Duties & Responsibilities:

  • Responsible for the coordination, scheduling, dispatching and planning of customer freight shipments

  • Act as the main point of contact for all driver facing communication via phone, Qualcomm and E-mail

  • Develop a strong relationship with Independent Contractors within assigned fleet

  • Offer exceptional support to TLS Fleet Drivers to ensure that their professional needs are being met

  • Monitor shipments throughout transit in order to effectively meet delivery schedules

  • Respond to customers efficiently, thoroughly, and professionally

  • Manage customer and driver expectations to align with operational capabilities

  • Monitor performance and available hours of Fleet Drivers

  • Work cooperatively with customer service/sales to provide solutions for customers needs and resolve issues

  • Other duties as assigned

Requirements:

  • Self-motivated problem-solver with strong desire to meet customer needs

  • Strong verbal and written communication skills

  • Desire for a long-term career with an industry leading company

  • Ability to present and maintain a positive corporate image in a fast paced environment

  • Proactively establish and maintain effective working team relationships with all support departments

  • Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.

  • All applicants are subject to a criminal background investigation

  • Must be willing to work a flexible schedule

Skills:

  • Ideal candidate will possess acan do attitude with a will do work ethic

  • Must have the ability to work in a fast paced environment

  • Experience with AS400 operating systems is a plus

  • Transportation industry knowledge and experience is a plus

  • Prior dispatch/load planning experience is a plus

We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401K, performance bonuses, stock ownership plans, dental insurance, medical insurance, disability benefits, prescription drug coverage, confidential employee assistance programs, life insurance, vision care plan, paid sick time, paid company holidays, and paid vacations.

Forward Air is an Equal Opportunity employer.


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