At Central States Trucking, a proud partner of Forward Air Inc. our mission is simple: first class servicebest-in-class performance. As the market leader in International Supply-Chain Trucking and Warehousing, we remain focused upon our guiding principles: excellence, innovation and integrity. Excellence means more than 34-years of experience and knowledge that comes from solving the complexities of the international supply-chain.
As an industry leader - we are dedicated to finding and developing the best people. We want individuals who share our core values and demonstrate a true passion for what we do. Forward Air offers excellent compensation and benefits packages to our employees, as well as tremendous growth opportunities for top performers.
The Dispatcher is responsible for the planning, scheduling and dispatching of our customers freight. The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the timely and accurate delivery of goods. The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.
Core Duties & Responsibilities:
Responsible for the coordination, scheduling, dispatching and planning of customer freight shipments
Act as the main point of contact for all driver facing communication via phone, Qualcomm and E-mail
Develop a strong relationship with Independent Contractors within assigned fleet
Offer exceptional support to TLS Fleet Drivers to ensure that their professional needs are being met
Monitor shipments throughout transit in order to effectively meet delivery schedules
Respond to customers efficiently, thoroughly, and professionally
Manage customer and driver expectations to align with operational capabilities
Monitor performance and available hours of Fleet Drivers
Work cooperatively with customer service/sales to provide solutions for customers needs and resolve issues
Other duties as assigned
Self-motivated problem-solver with strong desire to meet customer needs
Strong verbal and written communication skills
Desire for a long-term career with an industry leading company
Ability to present and maintain a positive corporate image in a fast paced environment
Proactively establish and maintain effective working team relationships with all support departments
Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
All applicants are subject to a criminal background investigation
Must be willing to work a flexible schedule
Ideal candidate will possess acan do attitude with a will do work ethic
Must have the ability to work in a fast paced environment
Experience with AS400 operating systems is a plus
Transportation industry knowledge and experience is a plus
Prior dispatch/load planning experience is a plus
We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401K, performance bonuses, stock ownership plans, dental insurance, medical insurance, disability benefits, prescription drug coverage, confidential employee assistance programs, life insurance, vision care plan, paid sick time, paid company holidays, and paid vacations.
Forward Air is an Equal Opportunity employer.
Central States Trucking