Dispatcher

Belfor Livonia , MI 48151

Posted 2 months ago

RESTORING MORE THAN PROPERTY

Flooding. Fires. Windstorms. Hundreds of thousands of clients rely on BELFOR Property Restoration each year to rebuild their lives, homes, and businesses. We're Restoring More Than Property.

With BELFOR specialists in every major metropolitan area in the USA ready to respond 24/7/365, we provide the fastest, highest quality service that's unmatched in the industry.

The right response team can mean the difference between recovery and total loss. In the midst of chaos, you need an experienced company with a proven track record and solid relationships with leading insurance providers.

BELFOR is looking for qualified candidates for the following position. BELFOR team members are a unique breed, committed to restoring not only property, but restoring lives for those affected by disasters, large or small.

Dispatcher

Job Description

Dispatcher will be responsible for receiving service requests and facilitating activities such as directing technicians, field crew support, control of technicians and apprentices to ensure a high level of client care. Interact by phone with current clients to make appointments, collect information or conduct proposal follow-up procedures.

Main Job Tasks and Responsibilities

  • Receive requests for service from clients and record all details in an accurate manner

  • Direct and control the activities of the technicians and support staff day to day

  • Maintain a daily schedule and on call rotation management

  • Organize driver's activities based on needs and requests received

  • Maintain Call Center janitorial needs as time permits

  • Manage and ensure scheduled maintenance of vehicle and equipment is completed timely

  • answer phones professionally

  • respond to client inquiries

  • research required information using available resources

  • provide clients with product and service information

  • process orders, forms and applications

  • identify and escalate priority issues

  • route calls to appropriate resource

  • follow up client calls where necessary

  • complete call logs

  • complete call reports

Key Competencies

  • Dispatching Experience

  • Multi tasking capabilities

  • verbal and written communication skills

  • listening skills

  • problem analysis

  • problem solving

  • client service orientation

  • organizational skills

  • attention to detail

  • initiative

  • judgment

  • adaptability

  • team work

  • stress tolerance negotiation skills

  • work under pressure

Education and Experience

  • proficient in relevant computer applications
  • knowledge of client service principles and practices
  • six months or more experience in a dispatch / call center environment
  • client service experience
  • good keyboard skills
  • knowledge of administration and clerical processes
  • relevant product knowledge

Working Conditions

A 20-40 hour week is typical. Position may require additional hours during unusual or unforeseen circumstances. The Call Center is a 24/7/365 day responsibility. Proper communication, scheduling and staffing is required in order to maintain a successful Call Center.

Drug/Alcohol Testing/Motor Vehicle Testing

Drug/Alcohol/Background Testing, DMV Checks and background checks are performed prior to employment and at random times, without advanced notice, during employment.


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Dispatcher

Belfor