Dispatcher

Avitus Group San Jose , CA 95126

Posted 2 months ago

DispatcherWho are we?Air Quality Heating & Air Conditioning is a full service HVAC, heating and cooling contractor servicing the San Jose, Santa Clara and San Mateo areas since 1999. Our employees focus on building long term relationships with our customers.What are we looking for?We are looking for a Dispatcher to work in our San Jose office!
Day in the life:
  • Answer all incoming calls
  • Respond to customer questions and direct calls appropriately
  • Prepare dispatches in ESC dispatching program- Service, Maintenance & Sales calls
  • Review customer profile and add any additional needed information
  • Review the equipment and filters, pull the original installation folder and make sure the Model/Type and serial numbers are entered and correct
  • Confirm / Prepare Dispatches for Technicians
  • Review and debrief each order with Technicians on a daily basis
  • Communicate with Technicians throughout the day on the status of their work and update program with the Technicians daily progress
  • Perform invoicing & collect payments for customers after jobs are completed
  • Debrief Customers (Quality Control / Tech Performance)
  • Complete installation checklists
  • Telemarketing duties
What do we require?
  • Strong customer service and office experience
  • Proficient in Microsoft Office
  • Attention to detail
Is this you?
  • Comfortable working independently in the office
  • Reliable
  • Interested in an opportunity for growth beyond dispatching
This Job Description was created in part by the Avitus Group through our Job Advertising Service. Avitus Group is a Professional Services organization focused on helping companies Simplify, Strengthen, and Grow their business. This Advertisement is a part of our Recruiting Services as we assist our clients with finding the right talent for their hiring needs. This job opportunity is for and with the client listed above and not with the Avitus Group.
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