Come work for the largest equipment dealer in the Midwest! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team!
We provide our employees with the following tools and resources to be successful:
Outstanding benefits package (BCBS PPO, Delta Dental and EyeMed Vision, plus much more!)
401(k) with match
Paid time off
10 paid holidays
Work schedule: M-F, day shift
Our industrial equipment group is seeking a full-time dispatcher at our Itasca, IL location. This position is first shift, Monday to Friday. The primary responsibilities of the position consist of, but are not limited to:
Dispatch Technicians to handle service requests and preventive maintenance (PM)
Take, record and prioritize customer calls for service requests
Compile and complete customer summary invoicing
Organize and file paperwork for the department
Maintain Technician time log
Answering internal and customer service calls
Weekly payroll time card entry
Opening and closing work orders, including accurately recording story lines into each order
Invoicing & accounts receivables assistance
PM running & monitoring throughout the month
PM tracking reports & audit completed work for weekly meeting
PM scheduling for technicians
Work in process (WIP) assistance to dispatch proper technician (closest technician with correct skill set) to our customers
Fleet service call monitoring & assignment
Fleetmatics monitoring to ensure technicians are on time at field accounts
Responsible for various reports (PM's completed, overtime, non-productive clocking, first start tracking, tracker audits)
Assist Technicians with finding technical data
Incorporate Alta's Guiding Principles into daily activities
Performs other duties as assigned
Desired Skills and Qualifications:
Previous dispatching, warranty administrative or mechanic experience is highly preferred
A strong technical knowledge base is desired to answer technician questions
Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.
Possess excellent verbal and written communication skills
Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers
Physical Demands/Work Environment:
Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk,climb or balance, stoop, kneel, crouch or crawl, taste/smell.
Vision: No special vision requirements.
Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds
Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles
Culture is Job #1. Alta Equipment Company prides itself in the 3 P's of business: People, Process and Product. By investing in the best people and creating a "one team" approach, Alta Equipment Company earns customers for life.
If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you. Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.
At Alta Equipment Company, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a "Top Work Place" by the Detroit Free Press, our 900 employees in Michigan, Illinois and Northern Indiana are committed to excellence. It's the Alta way.
So, let's start the conversation. Click the link to apply and begin the journey of a lifetime.
What We Look For:
At Alta Equipment Company, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one's profession through additional training and learning.
Other Opportunities at Alta
Please visit our careers page at www.altaequipment.jobs to view other openings that may be of interest to you!
Job seekers only
Recruiting/staffing firms - please do not contact the company about this posting
We are an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.
Alta Equipment Group Inc.