Go Riteway Transportation Group West Bend , WI 53096
Posted 1 week ago
GO Riteway's Mission Statement: GO Riteway is committed to providing superior transportation services to students, business travelers, local residents, and tourists. We will accomplish this by focusing on Safety, Integrity, and Teamwork.
TITLE: Dispatcher /Operations Assistant
POSITION SUMMARY
Has onsite responsibility for providing phone and dispatch support during peak operation times within the School Bus Terminal. Respond to inquiries related to student drop-off and pick-up times, basic routing questions and provide general administrative duties. This is a key position providing exceptional customer service, efficient and effective problem-solving.
HOURS - Split Shift
Monday - Friday
1:00/2:00 - 4:30/5:00 PM
DUTIES AND RESPONSIBILITES:
Answer telephones and respond to customer inquiries
Take effective notes when necessary
Provide exceptional customer service
Follow-up on request of phone calls with manager
Communicate with drivers as needed
Basic administrative tasks to ensure drivers are adequately prepared for routes
Additional duties and responsibilities may be assigned
GENERAL QUALIFICATIONS:
Strong organizational and communication skills, written and verbal. Detail oriented including documentation skills
Maintain confidentiality
Able to work effectively and well with diverse groups of people, teamwork
Able to work effectively and well with diverse groups of people, teamwork
A strong working knowledge of computers and ability to learn new software programs
DESIRED QUALIFICATIONS:
Valid Wisconsin Driver's License meeting GO Riteway driving standards
Intermediate knowledge and experience with MS Word and Excel
The responsibilities of this job may change as the needs of the operation continue to evolve.
We Go the Extra Mile!
EOE of Minorities/Females/Vets/Disability
Go Riteway Transportation Group