J And J La Vergne , TN 37086
Posted 5 days ago
OVERVIEW OF JOB RESPONSIBILITIES
ICEE Dispatcher is required to be quick at multi-tasking. Must have the ability to retain information given. Must be able to work in a fast-paced environment and work as a team player with 30 plus dispatchers. Ability to handle high call volumes from field personnel daily. Strong organizational skills. Strong follow-up skills. Must type 45 WPM. Must have previous dispatching background in routing and mapping.
QUALITIES
Strong attendance record
Strong knowledge of Dispatch functions and workflow with all areas of Dispatch
Positive and friendly attitude
Ability to multi-task in a fast-paced department with the ability to follow through with each task given
Ability to work in a Team Environment and assisting fellow co-workers when needed
Ability to adapt to ongoing changes in procedures and policies
Able to process high volumes of work on a daily basis with a positive outcome
Strong knowledge in map reading with the understanding of routing calls
JOB DUTIES
Run Daily reports for area Service Managers
Routing and scheduling of multiple Field Personnel daily
Handling priority accounts and managing work volume in each area
Calling Customer every day with updates and ETA's
Updating Filed Managers daily with new calls and priority calls that come in
Communicating with Field Personnel constantly on phones, emails, & PDA
Routing and re-routing calls sent to Technicians on minute's notice
Closing out high volumes of calls
Parts ordering and tracking daily for calls requiring follow-up
Currently hiring for the following shifts-
ICEE offers its Employees
Paid holidays, sick time and Paid vacation
Birthday Holiday (Must be used within Employee Birthday Month)
Medical, Dental, Vision Insurance
Employee Stock Purchase Program
Life Insurance
401 (k) Plan
…and much more!!!
…we're a Nationwide company that is rapidly expanding Globally. ICEE has offices in Canada and Mexico and has emerged into Australia, China, Central America, Europe, and most recently expanded into the Middle East.
EOE
ICEE is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.
J And J