Dispatch/Driver Supervisor

Salary Range: $45,000 to $50,000

Trans-Bridge Lines, Inc., a family-run company celebrating its 83rd year in business, is currently seeking a Dispatch/Driver Supervisor to join our operations team. We are looking for a take-charge type of person who thrives on thinking on their feet and wants to be in instrumental part of the operations team.

In this role you will manage the dispatching of drivers and bus assignments to meet customer demand levels on a timely and efficient basis. You will supervise driver activities to insure compliance with Company rules and policies, and be responsible for the collection and processing of all logs, forms and reports connected with operations and compliance with State and Federal Regulations.

Duties/Responsibilities:

• In charge of driver work assignment(s) and changes, verifies driver check in for their work assignment, and makes sure the driver understands all aspect of their daily work assignment.

• Monitors driver uniform and appearance to ensure compliance with Company policy.

• Main point of contact communicating with drivers on the road regarding customer counts, traffic conditions, assignment changes, accidents, bus issues, customer escalation issues, etc.

• Go-between person between the driver and maintenance personnel in handling road failures and accidents.

• Educates drivers of procedure changes and confirms changes have been reviewed. When necessary, distribute notices to agents and post updated notices in busses for passengers.

• Prepares trip envelopes for all New York runs, tours and charters. Monitors driver's times and expenses on charter and tour envelopes. Inputs passenger counts into the computer system based on completed trip envelope.

• Obtain itineraries for all tours and charter trips in advance. Review itineraries for errors and ensures all needed documentation and are in order. Reviews itineraries with drivers.

• Prepares all preliminary documentation and items/equipment needed for multi-day trips including but not limited to driver expense advances.

• Be well versed on Company payroll rules and regulations regarding drivers and coordinates with the payroll department regarding extra hours, changes, deductions, etc.

• Obtains pre-trip bus checklist sheet.

• Monitors driver preparation of accident and incident reports. When necessary, assist drivers with workers' compensation forms to expedite the workers' compensation process.

• Maintains attendance records, day off requests, and driver availability.

• Prepares and manages the daily pick sheets. Supervises the timely bidding of drivers by seniority on new pick bids.

• Monitors multiple-day pick sheets and coordinates assignments with drivers. Post all unpicked trips.

• Familiarize and keep up to date with Federal Motor Carrier Safety Regulations.

• Orders all dispatch supplies including toll tickets.

• Perform other duties/responsibilities as assigned.

Required Skills/Abilities:

• Excellent attention to detail.

• Punctual to work.

• Ability to work alone and well with others.

• Ability to communicate well with customers, drivers, operations team, and management.

• Bilingual English/Spanish a plus.

Education and Experience:

• High school diploma or equivalent.

• Dispatch experience preferred but willing to train.

• Customer service experience preferred.

• Knowledge and use of Microsoft programs a plus.

• Knowledge of GPS tracking systems such as Saucon a plus.

Physical Requirements:

• Must pass drug and alcohol screenings.

• Sitting at a desk for a prolonged period while working on a computer and performing dispatching duties.

• Must be able to lift up to 15 pounds at a time.

• Must be able to work holidays and weekends when scheduled.

Benefits:

• Medical/Dental/Vision Insurance

• Health and Dependent Flexible Spending

• Company Paid Short Term Disability & Life Insurance

• Employee Assistance Program (EAP)

• Paid Time Off

• 401(k)