Dispatch & Technology Manager

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$81,088.00 - $124,272.27 Annual

Department:

Department of County Assets (DCA)

Job Type:

Regular Non-Represented

Exemption Status:

United States of America (Exempt)

Closing Date (Open Until Filled if No Date Specified):

July 05, 2024

The Opportunity:

When you work for Multnomah County, you make a positive impact on your community. Join a diverse, dynamic workforce committed to serving everyone who lives, works or does business in Multnomah County. Our goal is to create a more vibrant, equitable and inclusive community.

Overview

We are seeking a dynamic Manager to oversee our Dispatch team and to spearhead our Enterprise Systems and technology strategic planning for Facilities and Property Management. You will lead an exceptionally talented team of about 15 employees, including a lead Facilities Maintenance Dispatcher, driving innovation and efficiency.

As part of the Facilities division management team, you will foster a collaborative, trusting, and supportive environment, working closely with managers, colleagues across the County, and union representatives to maintain positive relationships. Additionally, you will represent the division on committees and lead special projects, ensuring our operations are seamless and forward-thinking.

Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance and stability; support for upskilling, learning and development; and much more. Find more details on our website.

You will be successful in this role if you have the following competencies and skills:

Technology Services Support

This position will manage the division's strategic technology plan and provide daily support for facility and project management software. You'll ensure excellent support for the entire Division, promoting the adoption of new technologies to enhance operations.

The ideal candidate will improve processes, provide training, and work closely with Facilities and DCA Leadership to understand and meet business needs. You'll also develop and implement policies related to ERP system governance and Facilities business processes.

Dispatch Services

In this role, you'll manage the division's 24/7 Dispatch Operation, leading a team of 11 employees, including on-call staff. You'll develop and implement policies to ensure accurate information sharing across the division and other departments. You'll also establish Dispatch as the hub for asset and work order management, providing timely and effective responses to all inquiries and maintenance requests.

Manage Building Data

As part of this position, you'll advocate for technology upgrades and projects managed by the technology and building data teams. You'll update stakeholders on project status, risks, and impacts while resolving issues for DCA stakeholders.

Leading project teams, you'll analyze best practices and recommend enhancements. You'll drive process improvements through technology, aligning initiatives with strategic goals, and communicate long-term benefits to leadership and stakeholders. Additionally, you'll support the County's transition from 2D CAD plans to 3D Revit for Building Information Modeling (BIM).

Budget and Contract Management

The ideal candidate will bring experience in budget development, administration, and monitoring. You'll masterfully prepare and negotiate vendor contracts, handling revisions and additions with ease. Ensuring timely contract renewals and procurements will also be a key part of your role, keeping everything on track and running smoothly

To Qualify:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications/Transferable Skills:

• A bachelor's degree. In lieu of a degree, we will consider equivalent years of qualifying training and/or experience. AND

• Minimum of 3 years of experience that demonstrates the ability to perform the duties of the position (Equivalency 7 years of qualifying training and/or experience).

• Strong coaching and mentoring skills

• Strong written and verbal communication skills

• Strong organization and planning skills

• Proven familiarity with operational workflows and processes; ability to identify operational needs and recommend software solutions

Preferred Qualifications

• Previous government experience

• Google Suite Experience

• Experience coordinating or leading application projects including testing experience and documentation

Screening and Evaluation:

The Application Packet:

• Required: A completed online application.

• Required: A resume covering relevant experience and education. Please be sure your resume includes the following for each employer: name of employer, location, dates of employment, your title, a brief summary of your responsibilities, the number of employees under your supervision.

• Required: A cover letter that expands on your resume, addresses why you are interested in this position and demonstrates how your experience and skill set align with the minimum and preferred qualifications listed.

Note: The application, resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough, as these materials may be scored and determine your eligibility for an interview.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications: We may do an additional preferred review and/or send out additional supplemental questions to identify those highest qualified.

• Consideration of top candidates: We will consider qualified candidates in order of rank and score from the list of eligible candidates. This may include panel interview(s), a hiring interview, and/or additional testing to determine the best candidates for a position.

• Background check and reference checks: All finalists must pass a thorough criminal records check and reference check.

Additional Information:

This recruitment may be used to fill full-time, part-time, temporary, limited duration and on-call positions.

Hybrid Telework: At this time, the work schedule for this position is designated to be "Hybrid," meaning you will be scheduled to work on-site 2 days and telework 3 days a week. The designation of Hybrid may be subject to change at a future time.

All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations. We are not able to sponsor H-B1 visas

Type of Position: This salaried executive position is not eligible for overtime.

Work Location: Prophet Building, 501 N Dixon St, Portland, OR 97227

Schedule: Monday through Friday from 7:00 a.m. to 5:30 p.m. There is some flexibility with the start and end times and a possibility of a flexible schedule.

Serving the Public, Even During Disasters

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical.

All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics.

The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference. Review our veterans' preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process.

Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Allison Conkling

Email:

allison.conkling@multco.us

Phone:

+1 (503) 2604572

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

9615 - Manager 1