Dispatch Supervisor

About Us

Elizabethtown Gas is a natural gas utility company that delivers safe, reliable, and affordable natural gas to over 300,000 residential, commercial, and industrial customers in Union, Middlesex, Sussex, Warren, Hunterdon, Morris, and Mercer counties. At our core, we're dedicated to being a committed community partner, delivering exceptional customer service and developing innovative clean energy solutions to meet the needs of the future.

At Elizabethtown Gas, we believe that our employees are our most valuable asset. Whether you're a seasoned operations technician or an early-career legal professional, our culture, inclusive workforce, and leadership development and training programs will provide you with the tools you need to either kickstart your career or bring it to new heights.

Position Summary

Roles within Dispatch are responsible for all dispatch and utility operations, relating to scheduled maintenance and emergency response. This includes monitoring work and processes throughout the day and responding to gas leaks/emergencies within defined time parameters. The team is responsible for demand forecast planning and working resource management. Compliance and customer interaction are also a focus of the overall functions.

Essential Functions

Responsibilities for this position include, but are not limited to:

• Supervising day-to-day activities for a team of semi-skilled employees (e.g., assemblers, operators, clerical staff) and support individual contributors (e.g., technicians, designers, support personnel).

• Prioritizing and assigning technical resources internally and externally

• Ensuring the successful and timely completion of task, objectives, and team project goals

• Coordinating with other supervisors and teams to meet area work and output requirements

• Coaching team members on task and skill proficiency and performance with manager's guidance

• Advising units or sub-units as required, to meet and maintain schedules, resolve problems, assign task, and review work status at frequent intervals

It is expected that your decisions will impact the quality, efficiency, and effectiveness of your own team and may impact closely related teams through quality of output and service provided.

Required Skills

• Solid understanding of the processes, procedures, and systems to produce high-quality work on standard problems within the discipline

• Utilization of analytical skillset to solve moderately complex problems and consider the relative value of alternative solutions before making recommendations for a path forward

• Ability to network with senior internal and external peers in own area of expertise

Qualifications

• Bachelor's degree with a minimum of 5 years of relevant experience. • In addition, a minimum of 1 year of team lead/coaching experience is required. • Equivalent work experience may be considered in lieu of degree.

Explore the Possibilities

South Jersey Industries employs a diverse range of talent - from construction contractors to environmental specialists. Regardless of the position, mentoring and networking, hands-on experience, gaining industry knowledge and the opportunity to make a meaningful impact on our business and in our communities are all exciting ways that we welcome our employees at SJI. And as a company committed to creating an engaging culture built on inclusion and diversity, you're sure to find an opportunity that makes you feel included, empowered, and ready to "bring your whole self to work" every day.

Benefits Package Overview

SJI offers a competitive and comprehensive benefits package to eligible employees.

The SJI "Total Rewards" Benefits Package include:

• Flexible vacation, Paid Time Off, and Sick Leave package

• Comprehensive Health, Dental, and Vision Insurance

• Short-term and Long-term Disability Insurance

• 401(k), with generous company match

• Employee Resource Groups to encourage employee engagement, nurture professional development, and foster an inclusive environment.

Equal Opportunity/Affirmative Action Employer

At this time, SJI is only considering applicants authorized to work in the United States currently and in the future without the need for visa sponsorship.