Dispatch Supervisor

DISPATCH SUPERVISOR

Description:

Position Summary

Supervises dispatch staff and daily operations of the communications center; dispatches tribal law enforcement, fire, EMS, rescue, and other tribal support service units to all emergency and non-emergency scenes and calls.

Supervision Exercised

Reports to the Chief of Police and Police Captain.

Major Duties and Responsibilities

Oversees the dispatching of Police, EMS, fire, and tribal support services ensuring calls are handled in a timely and efficient manner.
Implements and maintains dispatch schedule to ensure all shifts have adequate coverage.
Maintains Kronos timekeeping system; edits timesheets and submits payroll by scheduled deadline.
Maintains a written log of telephone and radio calls; quality checks reports and data entries for accuracy.
Serves as manager for a 911 Public Service Answering Point (PSAP); maintains equipment and schedules for repairs as needed.
Provides a variety of general information to community residents, including laws and regulations, road and weather conditions, and travel directions.
Prepares monthly reports for Chief of Police for service calls, officer response calls, 911 monthly activity and citations issued.
Maintains updated files of current warrants, criminal complaints, civil complaints, restraining orders, and probation paperwork.
Prepares statistical reports on calls for service, crime types, officer calls reports, and traffic data on request by the Police Chief and/or Police Captain.
Screens incoming radio and telephone calls and makes appropriate referrals to the shift supervisor or other law enforcement officers.
Issues memos, procedures and directives in relation to operation of Command Center.
Maintains Master Street address guide for the Sandia and updates data base; prepares bi-annual Master Street address guide and publishes new guide.
Troubleshoots RMS/CAD, radio and other communications equipment and contacts vendors or MIS to resolve issues; ensures equipment is in proper operational order.
Maintains current working knowledge of trends in emergency communications.
Keeps leadership and other departments informed of status of department activities by attending meetings and submitting reports.
Hosts regular staff meetings to ensure communication among staff regarding program related activities.
Assists with development of; interpreting of and uploading SOP, policies and rules and regulations.
Conducts employee evaluations using departmental rules, regulation, laws and professional standards of conduct. Recommends disciplinary actions.
Performs other duties as assigned.

Secondary Duties and Responsibilities

Knowledge, Skills and Abilities

Knowledge of applicable federal, state, county and local laws, regulations and requirements.
Knowledge of department organization, functions, objectives, policies, and procedures.
Knowledge of federal communication commission rules and regulations required.
Knowledge of budget preparation.
Knowledge of the scope, landmarks and geographical locations within the Sandia Pueblo reservation boundaries.
Knowledge of principles and practices of radio dispatch and communication.
Skill in preparing, reviewing, and analyzing operational and financial reports.
Skill in supervising, training, and evaluating staff.
Skill in making effective decisions in emergency situations.
Ability to perform duties under stress, maintain composer and professionalism under stressful conditions and in the face of provocation.
Ability to maintain confidentiality of information as directed by tribal and police policies.
Ability to communicate efficiently and effectively both verbally and in writing.
Ability to establish and maintain good working relationships with the individuals of varying social and cultural backgrounds.
Ability to create and present effective speeches and presentations.
Ability to analyze situations and adopt appropriate courses of action.
Ability to make solid decisions and exercise independent judgement.

Requirements:

Minimum Qualifications, Education and Experience

Required:

High School Diploma, GED Certification or equivalent.
Five (5) years' experience as a communications operator or dispatcher including two (2) years in a supervisory capacity.
The following current licenses and/or certifications are required prior to employment start date:

New Mexico State Law Enforcement Dispatcher Certification
NCIC Terminal Access Certification.
CPR/First Aid Certification.

Licensing Status

Must be able to successfully pass a stringent background and character investigation in compliance with PL 101.630.
Will require a post-offer, pre-employment and random drug screening.
Must successfully pass a physical exam.