Dispatch Supervisor

TITLE: Dispatch Supervisor

QUALIFICATIONS:

• High school diploma or equivalent; additional education or training in transportation management or related field is preferred.

• Valid Class B CDL with P&S endorsements and able to drive with students on board.

• A minimum of 3 years of experience in a supervisory role.

• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.

• Excellent communication and interpersonal skills, with the ability to interact professionally with drivers, passengers, and other stakeholders.

• Proficiency in using computerized dispatching systems, GPS tracking software, and other relevant technology.

• Knowledge of local traffic regulations, geography, and public transportation systems.

• Ability to remain calm and make sound decisions under pressure, particularly during emergencies or service disruptions.

• Flexibility to work irregular hours, including evenings.

REPORTS TO: Director of Operations

PERFORMANCE RESPONSIBILITIES:

• Schedule and dispatch buses and drivers according to established routes, timetables, and student demands.

• Monitor bus operations in real-time, tracking vehicle locations and ensuring adherence to schedules.

• Communicate effectively with drivers and provide necessary instructions and updates regarding routes, schedules, and any changes in service.

• Coordinate with maintenance staff to ensure that all buses are properly maintained and serviced.

• Respond promptly to service disruptions, accidents, and other incidents, implementing contingency plans as necessary to minimize disruptions to service.

• Develop and implement new routes, schedules, and service enhancements.

• Maintain accurate records of bus schedules, driver assignments, and other relevant information.

• Collaborate with other departments, agencies, and stakeholders to coordinate intermodal transportation services and promote effective transportation solutions.