Dispatch Specialist (Closing 8/26/2024)

Job Summary

Dispatchers receive and process calls for police, fire, ambulance, 9-1-1 and general emergency services. Dispatchers process calls by dispatching the appropriate fire, medical, or law enforcement personnel, or by referring the caller to the proper agency/personnel.

Dispatchers are expected to multi-task by obtaining essential identifying information in a timely manner while maintaining contact with callers under emergency conditions. During medical, fire and law enforcement emergencies, Dispatchers provide pre-arrival and post-dispatch instructions to callers. Dispatchers use various computer programs and equipment throughout their shift to enter and access information.

Dispatchers respond to requests from officers for information including, but not limited to; officer safety cautions, criminal histories, driving records, prior contacts, locations, and other information.

Dispatchers are expected to operate equipment, and obtain and maintain certifications, to access various law enforcement systems for that information.

The Oakland County Sheriff's Office Public Safety Answering Point (PSAP) is a 24 hour, 7 days a week, 365 days a year operation. Dispatchers shift assignments include weekend and holiday work and will include rotating days off.

Must be willing to work any shift. Shifts routinely run from 6:30 a.m. to 2:30 p.m., 2:30 p.m. to 10:30 p.m., and 10:30 p.m. to 6:30 a.m., although other shifts and hours may be assigned to ensure smooth running or emergency operations. Due to nature of the operation, employees are subject to mandatory overtime. Utilizes current Countywide and/or department specific software to complete assignments.

Minimum Qualifications

Applications will be rejected if the following information is not provided at the time of application:

• Thoroughly documented work history

• The application is incomplete in ANY capacity

1. a. Have graduated from high school or have a certificate of successful completion of the General Educational Development Test; AND

b. Have had six (6) months full-time work experience in a 911 call center, responding to emergency situations (such as fire, ambulance, law enforcement, or hospital), or any military experience; OR

2.Have had one (1) year full-time work experience in in a high-volume customer-facing hospitality service industry (such as hotel desk, waitstaff, and food service, etc.); OR

3.Have completed one (1) year of college from an accredited college or university in any major or possess two current certifications in Emergency Medical Dispatch, Emergency Fire Dispatch or Emergency Police Dispatch.

4.Have not been convicted of a violation of criminal law. (Criminal law generally includes all offenses except traffic law, conservation law and liquor law. Generally, conviction for a violation of criminal law is automatically disqualifying.)

5.Must possess normal or corrected hearing in each ear and normal color vision.

College Transcripts

If a job offer is made, an official transcript with the award date may be required as part of the hiring process. Transcripts from outside the United States must be assessed for U.S. equivalency by a NACES National Association of Credential Evaluation Services (http://naces.org/members.html).Other documents such as reference, cover letter, resume, etc will not be reviewed.

Work History

You are required to include your work experience in the Work Experience Section of your NEOGOV application. If you have previously included work history on a resume you must transfer your work history into the Work Experience Section prior to applying.

Attached resumes will not be reviewed or considered. Please review the job posting, specifically the purpose of the position and the minimum qualifications, prior to answering the work experience question; and note that only related work experience will be considered. NOTE: Provide full detail in the employment history section noting the skills, experience and hours worked per week pertaining to the minimum qualifications.

Special Requirements

1.A background investigation will be conducted covering an evaluation of employment, school, home, criminal, military, or other personal records. Any conviction or convictions for moving traffic violations, accidents, non-moving traffic violations, or violations of other laws will be reviewed by the Sheriff Office before an applicant can be appointed.

Information obtained during the background investigation will be considered in the hiring decision. Convictions of the Domestic Violence Statute will be a disqualifying factor.

2.A psychological exam will be conducted. This information will be reviewed by the Human Resources department before an applicant can be appointed.

Information obtained during the psychological examination will be considered in the hiring decision.

3.Must successfully complete and maintain required training certifications in the following: the State of Michigan Public Safety / Emergency Telecommunicator Course, L.E.I.N. operator certification, EMD / EFD /EPD protocols, CPR / First Aid, and Security Awareness.

4.Must successfully complete the Oakland County Sheriff's Office Communications Training Program and all other training and continuing education deemed necessary.