Dispatch Service Coordinator

Job Summary

As a TechEdge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.

Essential Functions

• Triages calls and inquiries from customers.

• Assigns and schedules service requests from clients or company personnel.

• Manages resources efficiently and effectively for all scheduled service.

• Monitors service orders assigned to technicians.

• Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).

• Reconciles various CRM reports on a monthly basis.

• Works closely with the Branch Procurement Specialist(s) with resource and project planning.

• Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.

• Performs other service coordinator duties as assigned.

Job Qualifications

Minimum Qualifications:

• Associates degree or higher preferred or 2-5 years equivalent industry experience.

• Expresses strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills.

• Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail.

• Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets.

• Possesses strong planning and organizational skills, both written and verbal.

• Uses technology with efficiency, including Microsoft 365 and SAP CRM platforms.

Preferred Qualifications:

• 1-3 years dispatching and customer service experience, with previous experience in the Dental industry preferred.

• Previous working experience with project or resource coordination.

• Bookkeeping/accounting experience preferred.