Ambulnz is a leading provider of mobile medical services and transportation in 26 US States and in the United Kingdom. We're transforming the patient experience by delivering at-home medical care that unleashes the full promise and potential of telemedicine. When medical transportation is required, Ambulnz's revolutionary digital application simplifies transport requests, vehicle dispatch, and provides real-time location and arrival times for our state-of-the-art vehicles.
As a Dispatch Manager you play a critical role in the safe transportation of our patients in non-emergency situations.
Dispatch Manager Responsibilities:
Plans, manages and reviews the work of assigned dispatch staff for the Jefferson Transfer Center and King of Prussia
Participates in the selection of assigned staff
Provides for the training of staff in work procedures
Evaluates performance and provides for staff discipline as required
Develops and implements goals, objectives, policies, procedures and work standards for the division
Provides for the installation, upgrading, maintenance, operation and staff training for all dispatch hardware and software
Coordinates the dispatch services of the markets to ensure timely and efficient patient delivery to the standards set forth by Ambulnz
Maintains a healthy relationship with all clients
Stays current with the EMS laws, regulations and developments
Prepares a variety of periodic and special reports as required
Reports to the Director(s) of Operations within the market(s)
Oversees compliant Call Taking, Dispatch and Pre-Billing functions for the assigned market
Oversee proper completion of all Dispatch, Call Taking and Pre-Billing tasks
Monitor and direct Dispatch staff and tasks, including remote dispatch sites
Be available for 48 hours per week for Administrator on Call duties, including one weekend per month, to address high level customer service issues
Develop a demand analysis and dispatch plan
Maintain and improve customer NPS score
Dispatch Manager Requirements:
About the team:
We value a friendly, considerate, and value-driven communication style
We strive for incredible attention to detail, empathy, and fast turnaround times
We celebrate wins and learn from losses
We love what we do and have a ton of fun doing it
Competitive compensation and benefits package (Medical, Dental and Vision Insurance - with company contribution)
Paid time off (PTO)
New ambulances equipped with the latest technology, stylish uniforms (company provided) and new equipment
Location: 111 South 11th Street Philadelphia PA
Job Types: Full-time, Part-time (Full-time preferred)
We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. Ambulnz is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.