Dispatch Coordinator - Metro Center Orlando HGV Office

Hilton Grand Vacations Orlando , FL 32801

Posted 2 months ago

Job Description

HGV now offers Day One Team Member Benefits!!

We are seeking a dynamic, proactive individual that is self-motivated and seeking long term growth potential in a dynamic environment!

What will I be doing?

As a Tour Dispatcher, you would be responsible for performing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards.

Your duties include, but not limited to:

  • Answer all incoming telephone calls to gather and coordinate tour information while also providing support for the production team members and management.

  • Accurately input tour data and guest information in the Company database

  • Check availability for guest tours and tour information

  • Search and research guest names and tour history in company database

  • Maintain accurate records and logs of all tour booking activity

  • Responsible for daily deposit log of concierge tour deposits.

  • Create and distribute daily reports of departmental activity.

  • Regular attendance in keeping with guidelines established by the company and site are essential to the successful performance of this position


What we are looking for...

Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth! At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • High School Graduate or GED equivalent - 6 months minimum previous customer service experience

  • Previous experience with handling a multi-phone lines is a must plus computer experience in MS Word and Outlook.

  • Proven high proficiency using strong, clear verbal communication skills.

  • Have open availability to work any day of the week, and any shift to include weekends and holidays.

  • Prior data entry experience.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Dispatch Coordinator - Metro Center Orlando HGV Office

Hilton Grand Vacations